Incomplete Orders
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=4344
Printed Date: 04-March-2025 at 8:32pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Incomplete Orders
Posted By: joshs
Subject: Incomplete Orders
Date Posted: 01-March-2011 at 7:15pm
I get emails from customers that say they can't check out at least once a day.
Specifically they get stuck on the shipping rates portion of the one page checkout. FYI - I have added the latest update of Jquery / product files concerning the issue.
But when I go to look at the customers incomplete order it doesn't exist. At first I thought the customer was lying and just wanted an excuse to place a phone order (not a big deal, we will take your money in whatever way you want to transfer it.)
To the point:
Is there a way to get to the onepagecheckout.asp and not result in an incomplete order if abandoned?
It seems that most phone calls or emails from customers that claim there is an issue 50% of the time don't have an incomplete order to back up the story.
Any ideas???
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Josh Shirley
josh@windsurfutah.com
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Replies:
Posted By: ProductCart
Date Posted: 01-March-2011 at 7:29pm
The order has not yet been saved to the database at that point, so this is perfectly possible. Could they be using IE 9? http://www.earlyimpact.com/forum/forum_posts.asp?TID=4163&KW=ie9&PID=16925#16925 - See this thread.
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The ProductCart Team
Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software
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Posted By: joshs
Date Posted: 01-March-2011 at 9:08pm
At what point does the saved cart get moved to "incomplete?"
Thanks
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Josh Shirley
josh@windsurfutah.com
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Posted By: ProductCart
Date Posted: 01-March-2011 at 9:21pm
Hi Josh,
There is http://wiki.earlyimpact.com/productcart/orders_status#incomplete_orders - extensive documentation on Incomplete Orders is the ProductCart WIKI. Please start there and let us know if you have additional questions.
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The ProductCart Team
Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software
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Posted By: bodyexposed
Date Posted: 02-March-2011 at 4:20am
I also get occasional emails from customers with the same problem. One was received yesterday, saying:
In the checkout screen, you check your billing info, then tick to agree the terms and click Continue. The screen changes but there's no way of continuing! My browser is IE8.
It appears that the Delivery Address section is not appearing, or that it does not have a Continue button. The order does not get as far as being saved to the database. I have asked the customer for more details but he has not responded; this is not the first time I have received this complaint.
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Richard Bonfield
Underwear store for men
http://www.bodyexposed.co.uk
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Posted By: ProductCart
Date Posted: 02-March-2011 at 1:16pm
There must be a problem in the file set that you are using on the store. Please submit a support ticket so that we can take a closer look.
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The ProductCart Team
Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software
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Posted By: whizzinpc
Date Posted: 02-March-2011 at 1:46pm
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We have also received phone calls that customers don't see the continue button and they get stuck at billing info screen. They always seem to be using paypal.
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Posted By: bodyexposed
Date Posted: 02-March-2011 at 1:58pm
How do you know they're using Paypal ?
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Richard Bonfield
Underwear store for men
http://www.bodyexposed.co.uk
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