Entering phone orders
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=4370
Printed Date: 31-October-2024 at 9:20pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Entering phone orders
Posted By: cpgmar
Subject: Entering phone orders
Date Posted: 15-March-2011 at 10:13am
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I am not sure if this issue has been addressed before, my searches have found nothing. We take a large number of phone orders. When we use the Control Panel to enter a new account and then click "Place Order" for that customer, a new browser tab opens in Firefox at our store and we are logged in as that account to place the order. When we complete the order, we close the tab, and wait for another customer to call in. With the next customer, we do the same thing and we find that when we go to the storefront again, we will either be logged in as the previous account, or be asked to login again, or get an error message. The only fix for us is to close the browser altogether and reopen it, find the account again and click place order. Does anyone else have this happen? Is there a fix that I am not aware of? Are there settings in my Firefox browser that I have set wrong?  ------------- Cindy The Tasteful Garden www.tastefulgarden.com |
Replies:
Posted By: ProductCart
Date Posted: 15-March-2011 at 11:44am
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This should definitely not be happening. In recent versions of ProductCart, the "Place Order" links in the Control Panel use the file "adminPlaceOrder.asp" to clear all sessions before redirecting to the storefront.
Which version are you using? ------------- The ProductCart Team Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software |
Posted By: Greg Dinger
Date Posted: 15-March-2011 at 11:47am
Posted By: ProductCart
Date Posted: 15-March-2011 at 11:54am
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Unless the store is using an incorrect version of "adminPlaceOrder.asp" (or a link to place an order in the storefront that does not invoke that file), the behavior described above should not happen. ------------- The ProductCart Team Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software |
Posted By: Greg Dinger
Date Posted: 15-March-2011 at 11:59am
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we'll look into that. ------------- GreyBeard Design Group Certified ProductCart Developer Web Design/Development/Hosting http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code | |
Posted By: bodyexposed
Date Posted: 15-March-2011 at 4:27pm
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I've found the same problem. We take phone orders in the same way, and have overcome the problem by logging out of the storefront, when the order is complete. Otherwise adminplaceOrder.asp does not clear the previous customer login.
------------- Richard Bonfield Underwear store for men http://www.bodyexposed.co.uk |
Posted By: ProductCart
Date Posted: 15-March-2011 at 4:50pm
AdminPlaceOrder.asp clears the customer session:
Unless you are then checking out on a different domain, it is technically impossible that you are still logged in as the customer. Could it be that you are accessing the Control Panel on a different domain? E.g. "www" is missing? ------------- The ProductCart Team Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software |
Posted By: bodyexposed
Date Posted: 15-March-2011 at 5:10pm
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It's the same domain, using the same PC often just a few minutes later. The problem does not occur if a session timeout, say 20 mins, has elapsed. I'm using the latest version of PC. It's a mystery.
------------- Richard Bonfield Underwear store for men http://www.bodyexposed.co.uk |
Posted By: Matt
Date Posted: 15-March-2011 at 9:55pm
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@bodyexposed - Placing the order from the control panel should clear your sessions, just the same as logging out in the storefront. I would like to understand the entire process you are going through. Can you open a ticket and provide the exact steps to replicate the issue? |
Posted By: bodyexposed
Date Posted: 16-March-2011 at 6:02am
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Matt, I will do some tests to confirm that the problem can be replicated.
------------- Richard Bonfield Underwear store for men http://www.bodyexposed.co.uk |
Posted By: intour
Date Posted: 17-March-2011 at 1:27pm
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One of my customers is experiencing the same thing V404 BTO. I checking it out and although it is allowing me to log in as the new customer by using a new window the previous order for the other customer is loaded into the cart which then needs to be cleared. This logs me out of the sesion I was in.
When was the fix put in place? Before ot after V404.
thanks
Nigel
------------- http://www.innerview.co.uk - Innerview Productcart Platinum Reseller Web Design/Hosting/Virtual Tours |
Posted By: ProductCart
Date Posted: 17-March-2011 at 2:01pm
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Hi Nigel,
There are actually a couple of different issues here:
NOTE: the Restore Shopping Cart feature DOES NOT restore the customer session. The customer session is started because you are using the "Place Order" feature from the Control Panel. Hope this makes sense. ------------- The ProductCart Team Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software |
Posted By: intour
Date Posted: 17-March-2011 at 3:00pm
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Thanks for that.
It should make it manageable until a permanaent fix is available.
Nigel ------------- http://www.innerview.co.uk - Innerview Productcart Platinum Reseller Web Design/Hosting/Virtual Tours |
Posted By: cpgmar
Date Posted: 17-March-2011 at 7:31pm
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My issue still exists and has nothing to do with the restore cart issues although I have had reports of customers being logged out of the system while shopping. How can I clear the sessions in between customer call in orders? Do I have to close the browser completely before starting a new order through the control panel?
------------- Cindy The Tasteful Garden www.tastefulgarden.com |
Posted By: ProductCart
Date Posted: 17-March-2011 at 7:38pm
We don't know how else to say it  : "adminPlaceOrder.asp" clears all sessions. It is technically impossible that the customer session is not cleared.
Please submit a support ticket and tell us exactly which steps you are taking. Something is not right. If needed, we can set up a conference call and do a screen share so that we see exactly what you are doing. Of course, prior to that we need to be 100% sure that you are using the same source code that we are looking at. ------------- The ProductCart Team Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software |
Posted By: Brett
Date Posted: 17-March-2011 at 9:14pm
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We are constantly taking phone orders, 99% of which are from new customers. The only issue we ever run into is taking two consecutive orders. When you complete an order and immediately start on another (probably even not immediately), the shipping and billing info is entered from the previous order, whether or not a customer account was created. The easiest way to clear this seems to be to to the customer account home area and pressing logout, or even just going there. It appears to clear the sessions.
The only thing I would like to see is an easier way to generate and send quotes, for example for customers who have not yet created an account. It would also be nice if it was easier to give custom discounts. Currently we have one guy who is constantly creating custom coupons and as a result our discount area is flooded with all of these one-time-use custom coupons for random amounts off. |
Posted By: Greg Dinger
Date Posted: 17-March-2011 at 11:43pm
cpgmar wrote:Posted By: ProductCart
Date Posted: 18-March-2011 at 3:19am
This is concerning. What version are you using? ------------- The ProductCart Team Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software |