USPS Web Service Issues?
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=4433
Printed Date: 03-July-2024 at 3:56am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: USPS Web Service Issues?
Posted By: nicholas_head
Subject: USPS Web Service Issues?
Date Posted: 19-April-2011 at 2:15pm
Yesterday it seemed that USPS's price API went down again for a short while. This affected our cart, basically making it so people can't check out.
1) Is there a "fallback" method for ProductCart, in case it can't reach USPS/UPS?
2) Has anyone else experienced this sort of issue?
Thanks,
Nicholas
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Replies:
Posted By: Hamish
Date Posted: 19-April-2011 at 6:28pm
Hi Nicholas, Yes, you can set the store to allow checkout even when rates are not returned - see http://wiki.earlyimpact.com/productcart/shipping-no_shipping_rates_returned - http://wiki.earlyimpact.com/productcart/shipping-no_shipping_rates_returned
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Posted By: Matt
Date Posted: 19-April-2011 at 6:51pm
Hamish is of course correct, but I wanted to add something. In very rare cases the issue with USPS is that their servers are not down, but rather just not responding in a timely manner (more than just sluggish). Had they been down ProductCart would have displayed the "no results" style message. In other words, ProductCart doesn't get an error and is perpetually waiting for the response (until the timeout specified in the script). There is a fine line between giving USPS enough time to respond on a bad day, and the amount of time a customer will wait before we need to display a message. There is an item in our tracking system for this issue. I’ll check on the status, but from memory it was already in testing for the next release. If the server is still not responding please open a ticket so we can provide assistance.
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