Using ProductCart - Paypal Express Checkout Problems

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Paypal Express Checkout Problems

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=4448
Printed Date: 19-July-2025 at 2:23pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Paypal Express Checkout Problems

Posted By: brian1
Subject: Paypal Express Checkout Problems
Date Posted: 29-April-2011 at 2:08pm

I've been having quite a few customers complain about not being able to complete their orders using PayPal, and I've encountered the problem myself, but it seems to be intermittent. When you click on the PayPal checkout button here is the error message you get below

Does anyone know how to fix this?:

There was a problem and we were not able to complete your request. We apologize for the inconvenience.

To return to the store's home page, http://www.steelseal.com/store/pc/default.asp -
To contact the store administrator, http://www.steelseal.com/store/pc/contact.asp - .

Technical Information:

The error has been logged in the store database. The reference ID for this error is: . Write it down because you will need it to obtain more information about this error or to report the problem to our technical support team.

For security reasons, details about this error are not shown in the storefront. To obtain more information, do the following:

Log into your store's Control Panel
Go to "Help > Error Information"
Enter the Reference ID and click "Submit"

Thanks!

Replies:

Posted By: Greg Dinger
Date Posted: 29-April-2011 at 2:17pm

I just clicked on the paypal button but I did not get an error.

You may want to follow this article in order to get to the actual error message, or submit a support request.
http://wiki.earlyimpact.com/how_to/show_raw_errors - http://wiki.earlyimpact.com/how_to/show_raw_errors

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: brian1
Date Posted: 29-April-2011 at 2:41pm

Thanks Greg, I have the tech support subscription but I can't find my product key, so I haven't been able to post a support ticket yet.

Does your company do this sort of troubleshooting? Reason I ask is because my web guy isn't certified or familiar with Product Cart.

Thanks!

Posted By: Greg Dinger
Date Posted: 29-April-2011 at 3:09pm

Your license key is in the /includes/storeconstants.asp file. It is the long string at the top of the file.

We build and customize PC stores full time and have worked with the application since 2005.

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |