Using ProductCart - Issuing a Store Credit

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Issuing a Store Credit

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=4513
Printed Date: 16-November-2024 at 3:02pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Issuing a Store Credit

Posted By: UH
Subject: Issuing a Store Credit
Date Posted: 26-May-2011 at 7:16pm

I am new to Product Cart; and to this web site we purchased.

We received our first return. How do you issue a store credit that the customer can use on a future purchase. Not a credit to their credit card, we know how to do that.

We want to credit their order and have the credit be available to them on their next purchase. Will PC do this? I have not been able to find anything in the Wiki on it.

Thanks for your help.

Replies:

Posted By: ProductCart
Date Posted: 26-May-2011 at 8:09pm

You can create a customer-specific electronic coupon. Alternatively, if you are using the Reward Points system, you can grant to the customer an amount of Reward Points that is equivalent to the credit amount.

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Posted By: UH
Date Posted: 27-May-2011 at 10:52am

Thanks for the ideas about a workaround. I will look into this. I imagine it could get cumbersome using this method if you have a volume of store credits.

Thanks again for the quick response.

Posted By: whizzinpc
Date Posted: 02-June-2011 at 6:00pm

Best way is to use the reward points.