Using ProductCart - Order Can't be placed for security reasons.

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Order Can't be placed for security reasons.

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=4531
Printed Date: 05-March-2025 at 10:58pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Order Can't be placed for security reasons.

Posted By: steverguy
Subject: Order Can't be placed for security reasons.
Date Posted: 07-June-2011 at 3:45pm

We had a customer attempt to place an order. She got this message:

"Your order cannot be placed due to security reasons. Please try again!"

No error appears in the back-end, and I was able to place a test order with the same products without issue.

This error is triggered with this code:

But i'm not sure where "msg" comes from and why it gets triggered. Since there's no log, I don't know if it happens all the time and just one person reported it...

Thanks for your help!!!

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"Remember, 72.5% of all statistics are made up."

Replies:

Posted By: Matt
Date Posted: 07-June-2011 at 4:06pm

This is the first time I know of anyone receiving this message. It displays when the system detects an anomaly in the total that may indicate someone is "hacking" the cart. You should ask the customer if they remember what they were doing at the time, and then open a ticket with that information. This is a pretty odd scenario if the customer was just checking out normally.