Using ProductCart - Products with Custom Input Fields Not Working

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Products with Custom Input Fields Not Working

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=4553
Printed Date: 05-March-2025 at 11:24pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Products with Custom Input Fields Not Working

Posted By: CakeGal
Subject: Products with Custom Input Fields Not Working
Date Posted: 17-June-2011 at 6:48pm

I'm using v4.1a SP 1 with all the patches installed except Mobile Commerce and PayPal.

After installing the recent patches, when I'm in the Control Panel on a Modify Product page and click at the TOP Custom Fields I get a server timeout error.

However, when I'm click on Custom Fields in the left column, I see the UPC, MPN etc. fields for Google base.

Plus, for customers, all Custom Input Fields are producing error codes (except if the product has options ???). When I reproduce the problem and look up the error code info, I get the following pertinent info:

Customer Reference Number: 379741392-154349

Date/Time: 6/17/2011

Session ID: 379741392

Error Number: 3265

Source: ADODB.Recordset

Description: Item cannot be found in the collection corresponding to the requested name or ordinal.

query=SELECT xfield FROM xfields WHERE idxfield=20

Request Method: POST

Server Port: 80

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.100 Safari/534.30

URL: /productcart/pc/instPrd.asp

Any ideas as to what in the new patches could be causing these problems?

Replies:

Posted By: CakeGal
Date Posted: 18-June-2011 at 1:21am

The errors that customers get are after they enter the custom text and then click "add to cart."