Using ProductCart - Can't get USPS International options working

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Can't get USPS International options working

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=4558
Printed Date: 22-November-2024 at 5:10am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Can't get USPS International options working

Posted By: nicholas_head
Subject: Can't get USPS International options working
Date Posted: 20-June-2011 at 4:28pm

Currently have only USPS active, and the following services turned on:

USPS Parcel

USPS Priority

USPS Express

USPS Economy (Surface) Parcel Post

Priority Mail® International

First-Class Mail® International

Our business is in the USA -- if a customer from say, Canada, starts to checkout and puts in a Canadian shipping address, they get the message "No shipping rates were returned for your order. The shipping provider's server may be unavailable at this time. Please try again in a few minutes. If the problem persists, please contact the store administrator."

If they use a USA address, it works fine. Any ideas on how to diagnose this? Could it be something we've configured wrong? Running latest ProductCart. Thanks in advance.

Replies:

Posted By: Dayv3
Date Posted: 20-June-2011 at 7:06pm

Hi,

The problem is that the US Postal service is not accepting Canada bound packages until
the postal strike in Canada is over. I am guessing that they do not want
warehouses of boxes piling up. Global Express mail from the US post office will
be accepted because that is actually a service that is provided by Federal Express.

I had some E-Mails from our friends up north stating that they could register but could not get shipping info.

I am guessing that the strike will not last long and will look for your order in a week or so.

A Canadian customer wrote me today saying that

The Feds here are introducing a "get back to friggin
work order" today.

I hope this helps,
Dave