Customizing ProductCart

Login Twice

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Customizing ProductCart
Forum Description: Exchange messages with other users that are customizing ProductCart.
URL: https://forum.productcart.com/forum_posts.asp?TID=4564
Printed Date: 09-July-2025 at 9:35pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Login Twice

Posted By: John-Geek
Subject: Login Twice
Date Posted: 23-June-2011 at 7:20pm

I'm using the one page checkout that asks customers to login at the beginning and it's asking customers to login again after the transaction. Is there a way to change it so that the customer only has to login once? Or is this by design?

Can anyone help?

Replies:

Posted By: Greg Dinger
Date Posted: 23-June-2011 at 7:23pm

please provide a link to your site

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GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: John-Geek
Date Posted: 23-June-2011 at 7:45pm

http://www.apcollectibles.com/" rel="nofollow - http://www.apcollectibles.com/

Posted By: Greg Dinger
Date Posted: 23-June-2011 at 8:03pm

Your store configuration is hosed. You probably need to submit support ticket, but here is what I saw when testing.

For starters, one runs all the way through checkout to the point that you have submitted credit card data without ever being in HTTPS. Submitting the payment screen leads you to this:

https://apcollectibles.easycgi.com/shop001/pc/Checkout.asp?cmode=1" rel="nofollow - https://apcollectibles.easycgi.com/shop001/pc/Checkout.asp?cmode=1

I take it this is a shared SSL that your host has provided. When you can buy an SSL for less than $20 a year, there seems no reason to use shared SSL these days, and your shoppers will enjoy a more secure experience if you have a private SSL. See http://www.thesslstore.com" rel="nofollow - www.thesslstore.com and buy yourself a cert.

I'm also going to guess that your site is on a windows 2008 server (IIS7) and that the setting for session properties labeled "new id on secure connection" is probably set to True. It needs to be set to false. I'm guessing this because it appears you lose your session when you switch to HTTPS.

Give those setting changes a try. If not successful, probably need to submit a support request to EI.

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GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: John-Geek
Date Posted: 23-June-2011 at 8:05pm

Thanks, I didn't program the cart myself, so I'll talk with the original programmer and get it worked out.

Posted By: Greg Dinger
Date Posted: 23-June-2011 at 8:10pm

The setting issue is something for your host, not your developer. Ditto the SSL - ask the host for a CSR, go buy the SSL and send it to the host for install.

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GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: Hamish
Date Posted: 23-June-2011 at 8:13pm

Hi,
Also see http://wiki.earlyimpact.com/developers/timeout-issues#use_of_different_domain_names - the SSLis set without the "www", so the session wil be lost and the cart "emptied" when it switches. The wiki pages explains why & how to prevent it.

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See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code