Customizing ProductCart - Notifying Affiliates when order is cancelled.

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Notifying Affiliates when order is cancelled.

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Customizing ProductCart
Forum Description: Exchange messages with other users that are customizing ProductCart.
URL: https://forum.productcart.com/forum_posts.asp?TID=4607
Printed Date: 12-July-2025 at 12:12pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Notifying Affiliates when order is cancelled.

Posted By: highgravity
Subject: Notifying Affiliates when order is cancelled.
Date Posted: 08-July-2011 at 1:04pm

I have discovered that even though affiliates are notified when a commission is earned, they are not notified if an order that earned them a commission is cancelled. It just disappears from the reports.

One of our affiliates noticed a commission that he received a notice on wasn't listed in the reports and he didn't receive the commission.

Is there a quick fix to address this?

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Desiree Knott

High Gravity Homebrewing & Winemaking Supplies

7142 S Memorial Dr.

Tulsa, OK 74133

(918) 461-2605

desiree@highgravitybrew.com

http://www.highgravitybrew.com

Replies:

Posted By: macleather
Date Posted: 08-July-2011 at 6:40pm

I have experienced a similar issue regarding affiliates. Not with cancelled sales but with returns. It seems that no credit is issued in the reports for an item that is returned where an affiliate received a prior commission. I asked about this before but didn't get an answer. Maybe EI can take a look at the logic.

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Alan
http://www.mcpcustomleather.com - MacPherson Custom Leather