Using ProductCart - Adding/Cloning Product Breaks Category Page

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Adding/Cloning Product Breaks Category Page

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=4829
Printed Date: 06-March-2025 at 11:34am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Adding/Cloning Product Breaks Category Page

Posted By: cyberactive
Subject: Adding/Cloning Product Breaks Category Page
Date Posted: 03-November-2011 at 4:34pm

Hello all,

I have the cart installed over at http://hottanningbeds.com and am new to using it. I have recently been asked to add two new products. I have tried creating them from scratch and also tried cloning existing products. Whenever I activate the products the corresponding category page is broken.

I get this error:

Customer Reference Number: 50298702-145152

Date/Time: 11/2/2011

Session ID: 50298702

Error Number: 3021

Source: ADODB.Field

Description: Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record.

query=SELECT idDiscountperquantity FROM discountsperquantity WHERE idproduct=3820 and discountPerUnit<>0

Request Method: GET

Server Port: 80

HTTPS: off

Local Address: 173.203.227.70

Host Address: 98.174.196.217

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:7.0.1) Gecko/20100101 Firefox/7.0.1

URL: /tanningbeds/pc/viewCategories.asp

HTTP Headers: hottanningbeds.com, en-us,en;q=0.5

Any help is much appreciated. Thank you in advance!

Replies:

Posted By: Greg Dinger
Date Posted: 03-November-2011 at 4:43pm

I doubt this can be resolved in the forum because it's likely going to require gaining FTP access to deal with it. What version code is this? Are there any mods in the store? If so, examine those changes. otherwise I'd suggest you file a support request with EI because stock code won't typically break that way, and someone technical will need to look at code/data to see what's giving it heartburn.

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: cyberactive
Date Posted: 03-November-2011 at 4:55pm

Thanks for your response Greg. As I said I was basically thrown into this project yesterday as the previous managers are no longer available.

The version I see is "PC v3.1 "

I'm sure there are mods that have been installed and code altered. It sounds like I will be filing a support request. Thank you!