Reset Customer Password
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=4838
Printed Date: 06-March-2025 at 3:30pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Reset Customer Password
Posted By: macleather
Subject: Reset Customer Password
Date Posted: 07-November-2011 at 12:33pm
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Hi All, Had a customer who had purchased an item and registered with a password. He then attempted to check on his order a couple of days later and was told his email or password was invalid. He clicked on forgot password but never received a new one. Did this a couple of times. I went into his account and the email address is correct. I then attempted to reset his password via the image below but got the error message at the top of the image. Am I able to reset the password on his account? If so, what am I doing wrong. Thanks  ------------- Alan http://www.mcpcustomleather.com - MacPherson Custom Leather |
Replies:
Posted By: macleather
Date Posted: 08-November-2011 at 7:33pm
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Anyone have any idea about why we can't check the Reset Password box, enter a new password and get the system to accept it? Thanks ------------- Alan http://www.mcpcustomleather.com - MacPherson Custom Leather |