Using ProductCart - Image Index Now button not working

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Image Index Now button not working

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=5094
Printed Date: 22-June-2024 at 6:28am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Image Index Now button not working

Posted By: Aerator
Subject: Image Index Now button not working
Date Posted: 11-April-2012 at 3:24pm

I have uploaded new images to my Product Cart site for the first time in a couple of years. Going into the Manage Uploaded Images page and hitting the 'Index Now' button takes me to the this may take a while warning page as it should. Hitting the 'Index' button takes me immediately back to the 'Locate an Image' page without actually Indexing the pictures - the last indexed date stays at 2010 and the pictures which I know are there, do not show.

Any thoughts? My guess is that asp is not being called correctly. Any of you folks know where to go poking?

Thanks.

Replies:

Posted By: Greg Dinger
Date Posted: 11-April-2012 at 3:27pm

First thought is to make sure all folders have correct permissions. I believe a file is written to some folder when the indexing process is performed, and if permissions are not set correctly, then that file cannot be written. As I say, that's just the first place I'd be looking. Not positive.

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GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: Aerator
Date Posted: 11-April-2012 at 4:56pm

Nice thought, unfortunately not the issue. I reset all folders and subfolders to Read/Write/Execute - just in case. Still no joy.

Posted By: Greg Dinger
Date Posted: 11-April-2012 at 5:09pm

Probably need to submit a support request then, unless someone has another idea. it's probably going to take getting in via FTP and debugging.

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |