Using ProductCart - Administrator Comments

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Administrator Comments

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=5163
Printed Date: 21-June-2024 at 4:17pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Administrator Comments

Posted By: adezigngirl
Subject: Administrator Comments
Date Posted: 06-June-2012 at 6:36pm

I am having a problem with my administrator comments dissappearing. It seems as though it is happening when I do a return or reprocess a order. It is quite frustrating because I log many details in this area and they keep vanishing.

Replies:

Posted By: Guests
Date Posted: 06-June-2012 at 9:46pm

I've never seen that happen.

What version are you running?

Posted By: adezigngirl
Date Posted: 07-June-2012 at 12:10am

4.5

Posted By: adezigngirl
Date Posted: 07-June-2012 at 12:11am

its been happening since I updated to 4.5

Posted By: Guests
Date Posted: 07-June-2012 at 2:17am

We don't have a 4.5(0) development available for me to test against right now, but I'd highly recommend continuing your update through 4.5 SP 1 to 4.6 (which is really, rather 4.5 SP 2).

The 4.5 SP 1 update involves processes which are in the mix here, so that may well solve your issue. Even if it doesn't, since you are current for updates with EI, you should take advantage of the "latest and greatest".

If you still have an issue with this after updating to 4.6, then you should send in a support ticket to EI.

PS: While developing our HTML Emails add-on, we seriously put in at least a couple hundred hours testing all of the scenarios in which PC sends out emails. I can't say we spent much time on processing returns, but we definitely logged in a lot of hours on "reprocessing orders" on versions 4.0 through 4.5 SP 1, and I don't ever recall seeing these comments disappear.