Getting Started - Moving Server to new Server and Plesk

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Moving Server to new Server and Plesk

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Getting Started
Forum Description: Installing, activating, and getting started with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=5330
Printed Date: 04-December-2024 at 2:43pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Moving Server to new Server and Plesk

Posted By: dguzman37
Subject: Moving Server to new Server and Plesk
Date Posted: 25-October-2012 at 10:46am

Hi all,

I'm trying to move Product Cart v3 to a new server running Plesk. I have the database moved over and am just trying to run the site properly. I can get to step 2 of the activation. I put the connection string in and it just sits waiting. I made a username and password in Plesk. I believe the problem is the we are running Microsoft Windows Server 2008 with Microsoft SQL Server 2008 but it is set to Windows Authentication instead of SQL Authentication. How do I change it to SQL Authentication thru Plesk?

If that's not the issue, is it something else?

Thanks!

- Dan

Replies:

Posted By: Greg Dinger
Date Posted: 25-October-2012 at 10:55am

you don't re-activate the license in the process of moving a site.

http://wiki.earlyimpact.com/how_to/move_store" rel="nofollow - http://wiki.earlyimpact.com/how_to/move_store

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: dguzman37
Date Posted: 25-October-2012 at 2:04pm

Sorry I didn't mean activation. It was the steps to install. It was Step 2: Web server Readiness utility.

It never gets to results. It takes forever and then I get a server not responding error. I'm pretty sure the settings are correct and the database is there but I'm not sure why it's not working. Any ideas?

Posted By: Greg Dinger
Date Posted: 25-October-2012 at 2:23pm

Dan, if you running the installer, you are not performing the correct steps to move the site to another server. You may want to look at the link I provided. Moving away from Godaddy?

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: dguzman37
Date Posted: 25-October-2012 at 2:29pm

I am following the link you sent. It's in highlighted in green with the light bulb. It's in the setup folder. Step 2. I can't get past testing the connection string. I am using IIS7 setup by my IT company and I have RDP access now instead of just plesk but it still just spins, trying to move past step 2 and times out.

Posted By: Greg Dinger
Date Posted: 25-October-2012 at 2:35pm

Once again, you do not run the "initial store setup" stuff when moving a site.

Unless I am simply missing something, I see no reference on this page to a step 2 that talks about testing the connection string.

http://wiki.earlyimpact.com/how_to/move_store" rel="nofollow - http://wiki.earlyimpact.com/how_to/move_store

I see that reference on this page:
http://wiki.earlyimpact.com/productcart/activate" rel="nofollow - http://wiki.earlyimpact.com/productcart/activate

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: dguzman37
Date Posted: 25-October-2012 at 3:39pm

Wow! I don't understand why you can't see it...click connect to database on the right when you first land on the page and scroll a little way down to the light green box with the light bulb in it. ??? Are you going to another page??? Can you tell me what is on the page you reference?

Posted By: Greg Dinger
Date Posted: 25-October-2012 at 3:56pm

I think it might be best if you submited a support request at this point Dan. I see the green box you are referring to, and I don't believe that any of us who work with the cart regularly find a need for that step. Someone with a solid working knowledge of the application and database connections should be permitted to access the server and get this done for you.

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: Guests
Date Posted: 25-October-2012 at 4:03pm

If you authentication criteria for the database connection is correct, you might want to check with you host to see if there is a certain port you need to be connecting through.

You might also want to see if you can get an error message on this. To do this, open /includes/opendb.asp and comment out both instances of "on error resume next". Then in /pcadmin/adminv.asp comment it out there too.

Don't forget to reverse this when you are done ;-)

Posted By: dguzman37
Date Posted: 25-October-2012 at 4:20pm

Ok so I tried commenting out the "on error resume next" lines. For fun I decided to try the connection string with nothing in it and it does the same thing. It doesn't go anywhere and doesn't give any errors.

No errors and nothing being processed.

Posted By: dguzman37
Date Posted: 25-October-2012 at 4:51pm

Ok!! I feel like a complete idiot now. I double checked if Parents Path was enabled or not and it was disabled. I turned it on and now everything works with a couple exceptions but no database errors and the connection string works. I don't know how I would have enabled that from within Plesk but since I now have RDP access I found it. Thanks Greg for trying and thanks Sean for the attempt.

Posted By: Guests
Date Posted: 25-October-2012 at 4:59pm

Ah yes, that would make a very big difference! I'm surprised you could even get a page to load in that situation!

Glad you figured it out :-)