Using ProductCart - Customer gets logged out

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Customer gets logged out

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=5344
Printed Date: 10-March-2025 at 1:00am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Customer gets logged out

Posted By: mrindian
Subject: Customer gets logged out
Date Posted: 07-November-2012 at 7:18pm

Hi - Running PC 3.51 upgrading soon...

But anyways.....

Spent 25min on the phone with a customer.

He can log in to PC - and then clicks the button to "start shopping"

This brings him to the main page where he sees his special pricing level.

However - if he clicks on the left side menu tree items PC logs him out, which can be verified by looking at the right side column where it says customer account: login/register

A back arrow takes him back. If he searches for an item, he is also logged out.

I can not ducplicate the problem on my end, It works on my computer when I log in. He is using IE (he could only tell me he bought the computer in the past 6 months) not the version level.

I asked him to get firefox or chrome, he said why should he change just for my website.

I thought it was a cookie or security setting error - but we checked and he is set at medium like my computer is in the IE settings.

Any ideas?

Thanks.

Replies:

Posted By: Hamish
Date Posted: 07-November-2012 at 7:53pm

Hi, See http://wiki.earlyimpact.com/developers/timeout-issues" rel="nofollow - http://wiki.earlyimpact.com/developers/timeout-issues it will almost certainly be a loss of session. Have you ensured there is a redirect to www if the customer leaves it out?

-------------
Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: mrindian
Date Posted: 07-November-2012 at 8:20pm

I don't see it as a timeout or session issue - If it works on my computer logged in as him, and another computer here, and testing two different browsers (IE & firefox) if it was a issue with www and not using www I would see it.

Any other ideas?

Gary

Posted By: Guests
Date Posted: 08-November-2012 at 3:41pm

Hi Gary,

Please check on this:

ASP Session Properties must be configured in IIS 7 with keepSessionIdSecure/"New ID On Secure Connection" set to false

This will mitigate against the user ending up with different carts under HTTP and HTTPS.