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In checkout, FedEx displays a delivery date which is correct early in the day, but incorrect in the evening / late afternoon.
Here is the FedEx delivery info in checkout: | Service Type | Delivery Time | Rate |
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| | < name="Shipping" value="FedExWS,FedEx Priority Overnight,39.45,0,0,PRIORITY_OVERNIGHT" ="clearBorder" =""> FedEx Priority Overnight® | Friday, November 09, 2012 10:30 AM | $39.45 | | < name="Shipping" value="FedExWS,FedEx Standard Overnight,31.81,0,0,STANDARD_OVERNIGHT" ="clearBorder" =""> FedEx Standard Overnight® | Friday, November 09, 2012 3:00 PM | $31.81 | | < name="Shipping" value="FedExWS,FedEx 2Day,18.59,0,0,FEDEX_2_DAY" ="clearBorder" =""> FedEx 2Day® | Monday, November 12, 2012 4:30 PM | $18.59 | | < name="Shipping" value="FedExWS,FedEx 2Day Saturday Delivery,35.69,0,0,FEDEX_2_DAY" ="clearBorder" =""> FedEx 2Day® (Saturday Delivery) | Saturday, November 10, 2012 8:00 AM | $35.69 | | < name="Shipping" value="FedExWS,FedEx Express Saver,17.28,0,0,FEDEX_EXPRESS_SAVER" ="clearBorder" =""> FedEx Express Saver® | Tuesday, November 13, 2012 4:30 PM | $17.28 | FedEx service marks are owned by Federal Express Corporation and used with permission. |
But ... it says it will deliver on November 9, whether the customer places their order at 10am on the 7th, or 11:59pm on the 7th. Even if we were shipping orders 24 hours a day, FedEx isn't going to pick the order up at 11:59pm, so really, orders placed after a certain cutoff time (perhaps 2pm) should say they will be delivered Monday, November 12.
Is there / can there be an option to set our shipping cutoff, and have it affect this? Or have a default of noon or 2pm? Or simply remove that precise date and go back to the way it used to be -- which just said something like "2 days".
It seems like this API must have affected more people than us. It has really made a few customers angry at us recently, because they believe the date they read.
I do see this in Admin -- but we don't actually need a full day delay. If you place your order in the morning (or by 2pm most days), we will ship it same day. But if you place it at 10pm, FedEx is closed, so it wouldn't even matter if we were open! Delay Shipment SettingNote: The system will add a lead time to the expected shipping date for the rate requests in the store front. Set this to the number of days after in which you normally ship out packages after the date they are ordered. This will give proper delivery dates for "Next Day" and other expedited shipment methods.
Example: If you set this to 2 days and an order was placed on Monday, the ship date will be set for that Wednesday. Therefore the customer will see the service for "FedEx Next Day" with a expected Delivery day of Thursday instead of Tuesday.
Number of Days: ( data entry box here } |
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~~ R&T systems director
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