Using ProductCart - Can't process SOME Paypal orders?

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Can't process SOME Paypal orders?

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=5368
Printed Date: 10-March-2025 at 3:28am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Can't process SOME Paypal orders?

Posted By: lo9191
Subject: Can't process SOME Paypal orders?
Date Posted: 02-December-2012 at 12:17am

Has anyone ever had a problem with not being able to process orders that were paid for with PayPal? I get a pop-up message when I go to "process", it says "Please enter a value for this field".

There's no way I can find to fix this, and I don't know why it happens, it seems to be completely random and only happens with some orders, once in awhile.

I've tried re-setting the status, that does not work.

If you've seen this issue before, could you please share with me how you solved it?

Thank you in advance!

Replies:

Posted By: Hamish
Date Posted: 02-December-2012 at 6:36am

Hi, from memory I think this occurs when a field is not marked as required in the checkout, but is required by the code in the admin pages. I believe the last couple of times I saw this it was a phone number. Also from memory I think it places the cursor to the problematic field, but doesn't actually highligh it in any way. I have not seen this issue for quite a long time, so I believe an upgrade will fix it. HTH Hamish

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Posted By: whizzinpc
Date Posted: 03-December-2012 at 12:06pm

I'm pretty sure it's from the phone number missing.