Getting Started - Windows 2008 R2 64 bit

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Windows 2008 R2 64 bit

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Getting Started
Forum Description: Installing, activating, and getting started with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=5380
Printed Date: 02-May-2024 at 1:06am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Windows 2008 R2 64 bit

Posted By: mtardiff
Subject: Windows 2008 R2 64 bit
Date Posted: 17-December-2012 at 2:08pm

I have spent 2 days trying to get our product cart working after it was migrated from a Windows 2003 32 bit server to a Windows 2008 R2 63 bit server. Our product cart was integrated into another website. I can get to the product cart control panel page with the login screen but when I enter a username and password I immediately get an http 500 internal server error. I noticed in the storeconstants.php that the database string is wrong and when I fix that I can't even get the control panel to come up. If I set that right then I get the 500 internal server error immediately and I can't even get the control panel page to display. That is just very weird to me.

I can get to the setup page and when I enter the connection string and press run, instantly I get the same 500 internal server error. It's kind of telling me that my IIS is probably not configured properly but I'm a newbie to all of this so I have no idea what I'm supposed to be doing.

Any suggestions would be great.

Replies:

Posted By: Hamish
Date Posted: 17-December-2012 at 2:45pm

Hi, look @ the WIKI and make sure you followed EXACTLY all the correct steps. If that does not resolve the problem then please raise a support ticket.

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Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: mtardiff
Date Posted: 17-December-2012 at 2:46pm

which part of the wiki am I looking at?

Posted By: Hamish
Date Posted: 17-December-2012 at 2:48pm

http://wiki.earlyimpact.com/how_to/move_store" rel="nofollow - http://wiki.earlyimpact.com/how_to/move_store If you didn't follow that I would seriously consider starting the migration from scratch.

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Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: mtardiff
Date Posted: 17-December-2012 at 2:50pm

Yea, all that was done. Question... are there incompatiblity issues with 64bit W2008?

Posted By: Greg Dinger
Date Posted: 17-December-2012 at 3:06pm

You have to run ASP applications in a 32-bit application pool when running the 64-bit OS.

It may benefit you to host your site at a service where the folks know ProductCart and will be able to work efficiently at configuring your site.

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GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: josh
Date Posted: 04-March-2013 at 5:43am

I too switched from 2003 32bit to 2008 R2 64 bit. I am running the application pool in 32 bit mode as recommended, and am finding the application pool reaches a limit and freezes. It seems 32 bit has a 2-4 gig max regardless. When I try to set the application memory pool limit (Either Virtual or Private memory) to 500Kb it recylces at approximately 30Kb every time ! What is the set up for recycling on IIS7.5 ? Please someone HELP !

Incidentally, for other settings I Currently I have set the following.. Can anyone comment on what is advisable for productcart. I can't believe this information isn't stated somewhere ?

Net Framework Version ; V2.0 (instead of V4. or No integrated code)

Managed Pipeline Mode = Classic (instead of Integrated)

Load User Profile = False

Enable 32 bit = True

Disable Overlapped Recycle = False

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ahuvainc@gmail.com

Posted By: ricardoc
Date Posted: 14-May-2013 at 2:26pm

I think Productcart could gain a lot of speed if it could run as a 64-bit app with 64-bit SQL. The SQL service hits a size limit because of 32-bit. Am I wrong?

Posted By: Matt
Date Posted: 14-May-2013 at 2:40pm

To clarify, ProductCart runs on 64 just fine. The only issue is if you want to use 32 components, such as certain third party dlls for email and image sizing. Those must run in 32 mode. Your database should be a separate server and there is no reason it cannot be 64. I have setup ProductCart on 64 machines and 64 databases several times in the past to verify what I am saying is correct.

Posted By: josh
Date Posted: 16-May-2013 at 11:27am

It still leaves the question unanswered. Where is the exact specifications for setting up app pool. This is fundamental and oh so crucial to run the store and yet productcart omits it from set up requirements and hosting requirements and hence so many issues. Today's IIS7.5 server has many options to set - so there should be a list. The documentation needs to evolve with the server progress. I think I have it all correct, yet my site freezes often and I don't know why. How high can / should the app pool memory go if untouched and un recycled for say a week ? Mine goes to 300 + is that normal ? if not what is causing it ? Can someone at product cart check it / troubleshoot it ?

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ahuvainc@gmail.com

Posted By: Matt
Date Posted: 20-May-2013 at 11:05pm

Hi Josh, in terms of how to configure your server… it isn't practical for us have that manual. Some settings in IIS have a manual of their own. You also to have to consider the instructions would vary depending on scores of variables, such as hardware and hosting platform. For the average user I’d suggest starting off with a shared web host or certified ProductCart host. If you’re making the jump into VPN, there is NO substitution for using a professional server administrator. An admin from your web host (that is familiar with your environment) would be a great asset. Generally speaking, there are not a ton of things to change if you use the Web Platform Installer recommended IIS configuration. Mostly it is just enabling parent paths and single SSL sessions (both under ASP Settings), which is covered in the wiki. In terms of your memory we have a good article on the wiki, but 200mb+ is completely normal for an eCommerce application. If you open a ticket we can dig in more.

Posted By: josh
Date Posted: 21-May-2013 at 7:13am

Can someone call me from your company to discuss web hosting my store.

I also want to hire someone to review that the code is clean to rule out memory leaks and the sort.

I am getting the error that when I edit an existing order and a product's options do not show up in the edit to adjust. It just shows Blank pull down menus.

Let me know.

Thanks.

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ahuvainc@gmail.com

Posted By: Greg Dinger
Date Posted: 22-August-2013 at 11:57am

The pool should be set for the following:

- enable 32-bit applications - TRUE

- managed pipeline mode - CLASSIC

These settings are necessary, based on everything I have seen, for ANY ASP-based application.

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GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |