Suggestions - Handling Backorders

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Handling Backorders

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Suggestions
Forum Description: ProductCart Suggestions
URL: https://forum.productcart.com/forum_posts.asp?TID=5555
Printed Date: 27-November-2024 at 3:05am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Handling Backorders

Posted By: TrekLightGear
Subject: Handling Backorders
Date Posted: 04-April-2013 at 1:54pm

It seems to me that ProductCart could benefit from a few small tweaks to improve the way backordered items are handled in the system.

Traditionally when a customer places an order for an item that's backordered e-commerce etiquette dictates that you don't charge their card until the item is ready to ship. Which means that every time we go to the Batch Process orders screen to process the orders in the queue we need to remember to uncheck every order that's backordered. Unless you've got yourself a note with a list of names or order ID's for all the orders that shouldn't be processed each time there's no easy way to know and often we wind up accidentally charging someone's card for an order that isn't ready to ship for a few weeks.

Suggestion: Include an additional order status or some other type of flag on an order to mark it's status as 'Backordered'. Any orders marked as Backordered show up under a different grouping on the Batch Process screen so they don't get lumped in with the others.

Seems like a pretty easy fix?

Replies:

Posted By: Lindsay
Date Posted: 04-April-2013 at 6:29pm

We would also really appreciate this feature.

Or a "in production" order status to assign to orders for items that are custom made and in the process of production.

We have a similar frustration when printing packing slips each morning- we have to check all, then manually uncheck orders for personalized items that won't be ready to ship for a few days or weeks.