Suggestions - Full Names posted to reviews when Reminders used

Full Names posted to reviews when Reminders used

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Suggestions
Forum Description: ProductCart Suggestions
URL: https://forum.productcart.com/forum_posts.asp?TID=5556
Printed Date: 21-November-2024 at 12:23pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Full Names posted to reviews when Reminders used

Posted By: Lindsay
Subject: Full Names posted to reviews when Reminders used
Date Posted: 04-April-2013 at 6:24pm

We LOVE the review reminder feature and how it's enabled us to quickly build relevant page content at little cost to us. One problem, though, is that when a customer clicks on the link in the reminder email they are directly to a page on our website with a form into which their first and last names are pre-entered.

Most don't double check this, and not infrequently I find myself getting an email from a concerned customer who is requesting their name be removed. I have gone to trying to remember to manually remove last names each time I approve reviews- but feel like ProductCart should not, by default, be posting our customer's full names on product reviews.

I would suggest that instead of "first name last name" the format be "First Name Last Name Initial" or just ["First name" from "shipping state"]

Replies:

Posted By: Hamish
Date Posted: 04-April-2013 at 6:35pm

Hi Lindsay,
That's a great suggestion and should be easy to implement. I'll add it to our "To Do" list.

-------------
Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: Hamish
Date Posted: 04-April-2013 at 6:36pm

Hi Lindsay, one other question, which version are you running?

-------------
Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: Lindsay
Date Posted: 04-April-2013 at 8:48pm

Awesome! I'm currently running v4.6a on two of my three live productcart stores. Big smile

Posted By: Lindsay
Date Posted: 06-September-2013 at 11:32am

Any updates on the implementation of this feature? I'm still hand editing each review. Confused

Posted By: Guests
Date Posted: 10-September-2013 at 3:04pm

In pc/prv_postreview.asp, find

pcStrCustName = rs("name") & " " & rs("lastName")

and for first name only, change to:

pcStrCustName = rs("name")

or for first name + last initial:

pcStrCustName = rs("name") & " " & left(rs("lastName"),1)

However, keep in mind that this value gets stored as a session variable and will display in other places such as the customer account page (custpref.asp) ... so, it might be best to go with just first name.