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Database Trouble after moving ProductCart

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Getting Started
Forum Description: Installing, activating, and getting started with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=5587
Printed Date: 22-November-2024 at 12:36am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Database Trouble after moving ProductCart
Posted By: austcold
Subject: Database Trouble after moving ProductCart
Date Posted: 27-April-2013 at 8:39am
Hi,

I have moved my store to a VPS server, after migrating I get the following error.

"Source: Microsoft SQL Server Native Client 10.0
Description: Invalid object name 'pcCatPromotions'.
query=SELECT POrder FROM categories_products WHERE idCategory=5;"

The control panel is working fine. The domain DNS is updated to the new server and is effective.

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www.austcoldindustries.com.au


Replies:
Posted By: austcold
Date Posted: 27-April-2013 at 9:12am
Turns out there are some issues in the control panel, can view orders no problem, but cant access general setting page or edit product page.

I created the database and restored it using a backup file from the old server database.

It is connecting to the database and displaying orders etc.

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www.austcoldindustries.com.au

Posted By: Greg Dinger
Date Posted: 27-April-2013 at 1:00pm
it seems that you will need someone to go look at the site and the database. I can't think of how I, for example, might even begin to overcome this simply via the forum.

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: austcold
Date Posted: 27-April-2013 at 6:15pm
Hi Greg,

Would you just require FTP access at this stage or access to the Plesk Parallels control panel as well?

I would like you to attend to this for me.

I am confused as why this issue persists as I followed instructions for moving product cart.

You can email direct via grant@austcoldindustries.com.au

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www.austcoldindustries.com.au

Posted By: Matt
Date Posted: 27-April-2013 at 6:35pm
Invalid object name 'pcCatPromotions'. means that your connection string points to a database missing that entire table.  Seems like the database you restored was an old database.

Posted By: austcold
Date Posted: 27-April-2013 at 6:40pm
Hi Matt,

No it is the correct database, I have backed up from old server , created new one in new server and restored it using the file twice. Same result.

It is showing the correct orders to date in the control panel.

Grant.

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www.austcoldindustries.com.au

Posted By: Matt
Date Posted: 27-April-2013 at 6:46pm
The error you are showing means it needs a table that is not in your database.  If the database is the same, then you must be using newer files without running a database update.  If you tell me the files are the same, then I would say that this error must have been there before you moved.  

Posted By: austcold
Date Posted: 27-April-2013 at 6:54pm
Should all be the same,

I used FileZilla to FTP all files to my pc and then FTP them to the new server.

Used the backup feature in the control panel to backup and download database.
Then created new database with same name and restored using the backup.

Grant

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www.austcoldindustries.com.au

Posted By: austcold
Date Posted: 27-April-2013 at 6:56pm
However when it restored I got an error advising,

"The database was restored successfully but some users require your attention."

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www.austcoldindustries.com.au

Posted By: Greg Dinger
Date Posted: 27-April-2013 at 7:37pm
Grant, I replied to you by e-mail. Perhaps Matt is going to be able to help. If not, get me the details I discussed in my e-mail.

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: austcold
Date Posted: 27-April-2013 at 8:51pm
Thanks Greg,

Thought I should look into Mat's explanation of the error. 

I found that he is correct in that the DB Table is not there. I also checked this in the old server and found it was also missing there.

Somehow the store has been functioning on the old server without it, and even though I am using the same files it now requests the DB Table. I know this sounds unlikely but it has been.

Can anyone confirm what other DB Tables where added to the Database and in what upgrade release it was added.


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www.austcoldindustries.com.au

Posted By: austcold
Date Posted: 27-April-2013 at 9:06pm
I have decided to get Greg to take care of this as he is can attend to this promptly for me, and there is some urgency to this.




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www.austcoldindustries.com.au

Posted By: Greg Dinger
Date Posted: 27-April-2013 at 11:48pm
This appears to be resolved. Database users with insufficient permissions owned a variety of tables within the db. Additionally, many tables were duplicated. I re-assigned ownership of the unique tables and deleted the empty duplicate tables. And for newbies who think this sounds hard and complicated, I'll share with you that I still recall those days when I would have had no imagination for what this all means. It keeps one humble to remember what a long learning curve some of this can be. Happy Sunday.

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |


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