Getting Started - upgrade to productcart v4 fail

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upgrade to productcart v4 fail

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Getting Started
Forum Description: Installing, activating, and getting started with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=5640
Printed Date: 23-November-2024 at 6:11pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: upgrade to productcart v4 fail

Posted By: tnm
Subject: upgrade to productcart v4 fail
Date Posted: 08-June-2013 at 8:43am

Hello.
I upgraded pc to v4 as described here http://wiki.earlyimpact.com/updates/v4_upgrade_instructions ,
problems started at database update step.

In browser, going to siteroot/store/admin/menu.asp shows page can't be found and address bar goes to menu.asp?msg=You+do+not+have+enough+permissions+to+access+the+selected+page.

Manually going to siteroot/store/admin/upddb_v45.asp shows page isn't redirecting properly.

Please any ideas on steps to diagnose and solve this problem? I don't know much about state of productcart before upgrade because it was installed by someone else. I know its not PPD version and I applied correct upgrade.

Replies:

Posted By: tnm
Date Posted: 08-June-2013 at 9:07am

I forgot to say I was upgrading to v 4.5 which is what is downloaded by "check for updates" button.

Posted By: Greg Dinger
Date Posted: 08-June-2013 at 9:47am

for starters, it sounds like you are using something other than the master admin user/password. Use that login and see how much farther you get.

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: tnm
Date Posted: 08-June-2013 at 10:07am

Thanks, good suggestion, I did recieve a login user and pass which is not master account. But would it be normal behaviour that I can't access any admin page until db is updated?

Posted By: Greg Dinger
Date Posted: 08-June-2013 at 10:24am

I'm not sure Tom - I don't recall. I simply don't perform upgrades without the correct user, and if I'm hired to do an upgrade where the client didn't give that to me, I have a way of retrieving it. So I have not done an upgrade without the correct user in years and I don't recall what might happen in your case.

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: tnm
Date Posted: 08-June-2013 at 10:28am

Yes, thank you very much using master account information has allowed me to finish upgrade successfully.
Though now when store is live I do see this message when trying to access it as customer:

Microsoft VBScript runtime error '800a000d'

Type mismatch: '[string: ""]'

/store/pc/CustLIv.asp, line 26

And this is CustLIv file lines 25 and 26:

'// If the Customer is a Guest and the page does not allow guests... redirect them somewhere
if ((Session("idCustomer")=0) AND ((session("REGidCustomer")<"1") OR (AllowGuestAccess=0))) OR (Session("idCustomer")>"0" AND session("CustomerGuest")>"0" AND AllowGuestAccess=0) then

I don't know ASP, but maybe its something about numbers being surrounded with double quotes as if they are strings, yet they are evaluated as numbers...

Posted By: Greg Dinger
Date Posted: 08-June-2013 at 10:35am

Well, something has gone wrong. You probably need to submit a support plan or engage a developer.

Are you upgrading a live store, or did you create a dev copy of the store folder and upgrade that? How urgent is this - have you effectively broken your live environment?

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: tnm
Date Posted: 08-June-2013 at 10:40am

There is a lack of info conserning past work done on the store. I am a developer just not ASP one, still I thought upgrading will be easy task, since it doesn't requite coding.

And yes I have broken the live store.

Support ticket is submited but it might take them a while to respond, with now being Saturday.

Posted By: Greg Dinger
Date Posted: 08-June-2013 at 10:54am

Generally speaking upgrades do go easy. There may have been an underlying issue that this upgrade has now triggered.

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: tnm
Date Posted: 08-June-2013 at 11:06am

Good news, it seems error has been in cache and now its not showing up anymore.
Thanks for your help! I guess it would be good idea to add to documents info about necessity of using master username and password when upgrading.