Using ProductCart - Shopping Cart Issue

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Shopping Cart Issue

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=5684
Printed Date: 10-March-2025 at 5:10pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Shopping Cart Issue

Posted By: Leather_Treaty
Subject: Shopping Cart Issue
Date Posted: 01-August-2013 at 1:11pm

Hello,

I have an issue when I have items in my shopping cart. All the features in the cart work normal like removal of items, recalculation of quantities etc. When I select the checkout button the cart disappears and displays the cart is empty. When I select the items again from the menu the cart reappears. I have tried different setups of shipping using weight or cost in the custom shipping options and the issue is the same. Is this a code issue or does some setup need to be used or adjusted?

Thanks,

Gary

Replies:

Posted By: Hamish
Date Posted: 05-August-2013 at 4:02am

Hi Gary,
This is due to a loss of session. Please see http://wiki.productcart.com/developers/timeout-issues#possible_causes_for_a_lost_session" rel="nofollow - http://wiki.productcart.com/developers/timeout-issues#possible_causes_for_a_lost_session for possible causes.

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Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: Leather_Treaty
Date Posted: 07-August-2013 at 9:44pm

Thanks, was told it was due to SSL issue and needed to make an adjustment on the web server. All works good now.

Posted By: Teresa
Date Posted: 14-August-2013 at 1:03pm

I'm having this problem too. However, it is interminttent. I'm not timing out as I try to check out immediately after adding something to the cart. I've checked my SSL and it is fine too. Are there any other reasons for this issue?

Posted By: Hamish
Date Posted: 14-August-2013 at 4:50pm

Hi Teresa,
Have you taken a look @ the Wiki page? It lists all the causes we are aware of and how to fix them.

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Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: Hamish
Date Posted: 14-August-2013 at 5:11pm

Hi Teresa, The link is in my first reply to this thread on the forum :-)

Regards,
Hamish

-------------
Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code