Product Import Error
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=5685
Printed Date: 10-May-2024 at 1:25am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Product Import Error
Posted By: _Paul
Subject: Product Import Error
Date Posted: 02-August-2013 at 12:30pm
I am getting the error 'The CSV data file that you have uploaded is not properly formatted. Please
consult the ProductCart User Guide for more information on the requirements for
importing a Comma Separated Value file into ProductCart. Update the file and
then upload it through the Import Wizard.' when attempting to update products online. I have followed the guide but still get this message. What is confusing is we have another productcart store and I have uploaded the exact same file to this store and it accepts it and progresses to the map fields stage. Obviously I haven't gone further as the 2 stores have completely different products. I have also taken an upload file known to work on the other site and tried it with the first store and get the same error message. I have tried with xls and csv files.
Could there be anything related to the productcart installation that is causing this?
In summary, store 1 neither file works. Store 2 both files are accepted. Any ideas? Both are hosted on the same physical server.
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Replies:
Posted By: Hamish
Date Posted: 05-August-2013 at 3:59am
Hi Paul,
That's very strange! Please raise a support ticket so that we can investigate.
Please let us know the detals for both stores when you do so.
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Editing ProductCart Code?
See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code
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Posted By: _Paul
Date Posted: 05-August-2013 at 4:42am
Hi Hamish
Thanks for the reply. Unfortunately when I try to raise a ticket it says I am not eligable for support. I've sent you a PM with my email contact.
Thanks
Paul
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