Using ProductCart - Shipping Options missing

Print Page | Close Window

Shipping Options missing

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=5711
Printed Date: 10-March-2025 at 7:09pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Shipping Options missing

Posted By: M-Tech
Subject: Shipping Options missing
Date Posted: 06-September-2013 at 1:25pm

Suddenly there are no longer any UPS or USPS options showing up on the checkout. I have confirmed they are still shown as active and the order they are listed in. Within control panel everything seems okay. However customers cannot see anythign but a custom option we include for people with their own shipper accounts.
This happened out of the blue, any idea why?
I did ad Facebook SDK code for likes but doubt that is the issue since it was included as per product cart instruction and even then cannot imagine that has anything bearing. So other than that I am out of ideas as to what changed.

Replies:

Posted By: Guests
Date Posted: 10-September-2013 at 1:42pm

Carrier-based rates require a From address; double check to make sure none of your Ship From address info has gone missing under Shipping -> Shipping Settings

Posted By: M-Tech
Date Posted: 10-September-2013 at 2:04pm

I checked and it is all there.
I noticed something weird since this happened. I went in and changed the default from UPS to the custom, since the custom was the only option even showing up. Then suddenly the UPS is there. So I thought, Aha, sometime is corrupt. Then the next time I went to the cart, UPS is no longer showing and the Custom feature is back. Then once every four or five times the UPS will magically show up as a shipping option then just disappear again. I cant figure it out. It is driving me and my customers nuts. I have lost sales because nobody wants to spends thousands of $$ with a sight that cannot even give you a shipping estimate.

Posted By: Guests
Date Posted: 10-September-2013 at 2:37pm

That is peculiar.

Could you explain more about the "custom option we include for people with their own shipper accounts"? Is that a ProductCart "Custom Shipping Option" or a customization to shipping calculations?

Also, do you get the same odd behavior from Estimate Shipping as in the OPC?