Using ProductCart - Fedex Web Services

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Fedex Web Services

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=5720
Printed Date: 29-July-2024 at 2:15am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Fedex Web Services

Posted By: gemb
Subject: Fedex Web Services
Date Posted: 20-September-2013 at 10:54am

Anybody else out there having issues with Fedex Shipping Cost missing in the shopping cart? All of a sudden mine has since disappeared this morning. Wonder if it has something to do with Fedex new software update from Tuesday.

Replies:

Posted By: ProductCart
Date Posted: 20-September-2013 at 6:00pm

ANNOUNCEMENT:

There was a small change related to the FedEx Web Services integration, that required us to update a couple of ProductCart files in order to properly handle the Rates and Tracking, so we have just posted a patch to the "Just In" section of our support page, which customers can download here:

http://www.productcart.com/release-log.asp#newIssues" rel="nofollow - http://www.productcart.com/release-log.asp#newIssues

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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software

Posted By: cs
Date Posted: 23-September-2013 at 12:43pm

Not getting returns for Fed Ex this morning. I have updated files as suggested. What else is necessary? Thank you.

Posted By: ProductCart
Date Posted: 23-September-2013 at 12:57pm

We are working on getting a patch out for v4.1 and an update to v4.6 this afternoon. What version are you currently running?

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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software

Posted By: nashmulti
Date Posted: 23-September-2013 at 3:12pm

I am also having the same issue and our cart is on v4.6.

Posted By: Rsippel
Date Posted: 23-September-2013 at 4:25pm

I too am still having a problem with FedEx rates not being returned. I applied the fix from the Just in section today 23 Sep, but the problem continues. Running v4.6.

Posted By: nashmulti
Date Posted: 24-September-2013 at 4:33pm

Is there a revised ETA on the patch for 4.6? We ship exclusively via FedEx, so our store is shut down until there's a fix.

Posted By: Greg Dinger
Date Posted: 24-September-2013 at 4:42pm

It appears that the resolution of this issue is somewhat inconsistent as opposed to an "across the board" install/fix.

- Some stores I have patched calculate shipping immediately after installing the patch files - I have seen this on 4.1 and 4.6/7 stores.

- Some 4.1 stores require that you use the database updater that is part of the 4.1 patch.

- And then I see 4.1 (and greater) stores where one must remove and re-activate the FedEx shipping before shipping calcs start working again.

- Only one store thus far did not resume shipping calcs after installing the files, running the updater and re-activating FedEx.

If you have installed the files, and shipping calcs still do not work, please go into your shipping settings and make notes/screen captures about your settings. Then click REMOVE to delete the FedEx settings, then re-activate.

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GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: ProductCart
Date Posted: 24-September-2013 at 5:13pm

Thanks for the info, Greg!

That is correct, depending on the previous patches that the store has, you may need to remove and re-activate FedEx services.

We have just posted a patch to our 'Just In' section. The patch has been updated and includes folders for each version.

http://www.productcart.com/release-log.asp" rel="nofollow - http://www.productcart.com/release-log.asp

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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software

Posted By: nashmulti
Date Posted: 24-September-2013 at 5:26pm

Thanks everybody. Today's patch plus the add/remove took care of the issues for us. The quick attention is much appreciated!

Posted By: cs
Date Posted: 25-September-2013 at 10:24am

We are still having a major problem. The cart does retrieve shipping charges from FedEX and completes the order process. The problem is on the backend when we try to print labels. When we click on View/Print label inside the shipping center for FedEx, a blank screen appears rather than a label and nothing prints. Also, under the place where it usually shows the cost of the shipment, Where it says net rate, it now says alternate payer. It has never done that before.

I have installed the patch, removed and reactivated the service, and did several test order since, and still having this problem. We can still take orders, but we have to go to FedEx website to create labels and ship.

Posted By: cs
Date Posted: 26-September-2013 at 8:20am

Any ideas are appreciated. We still can not get the label to view/print even after new patch and reinstall. Just a blank screen.

Posted By: cs
Date Posted: 26-September-2013 at 9:05am

More information about what steps I have taken to correct the problem.

Downloaded patch from Just In link
Identified proper version of PC 4.6 parent paths disabled
Extracted files from zip
Verified the location of these files on my server and uploaded to correct location on server.
Removed FedEx from shipping settings and Reactivated
Ran a test order. Seems to work properly with correct shipping rates until I prepare to print the order inside the shipping center for FedEx. There is no tracking order, nor is there a rate calculated, and no physical label ever appears on the screen or prints.

Posted By: cs
Date Posted: 26-September-2013 at 5:30pm

Is anyone else experiencing this problem? Am I the only one? I have repeated the all the steps to apply the patch yet again, still with no results? Is anyone working on another patch?

Posted By: Greg Dinger
Date Posted: 26-September-2013 at 5:34pm

Have you reviewed this thread?

http://forum.productcart.com/forum_posts.asp?TID=5720&title=fedex-web-services" rel="nofollow - http://forum.productcart.com/forum_posts.asp?TID=5720&title=fedex-web-services

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GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: ProductCart
Date Posted: 26-September-2013 at 5:47pm

Thanks Greg!

In addition CS, please http://www.productcart.com/release-log.asp" rel="nofollow - re-download the patch , as there is one "include" file that was updated based on a report from a single store - for an issue that only occurred in their environment. Very strange, but maybe it will make a difference in your environment as well.

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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software