Customizing ProductCart - Category Import stopped working, I have error info

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Category Import stopped working, I have error info

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Customizing ProductCart
Forum Description: Exchange messages with other users that are customizing ProductCart.
URL: https://forum.productcart.com/forum_posts.asp?TID=5743
Printed Date: 18-April-2025 at 2:24am
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Topic: Category Import stopped working, I have error info

Posted By: padreick
Subject: Category Import stopped working, I have error info
Date Posted: 30-October-2013 at 12:35pm

I was trying to do a mass update of categories with the category import feature, but it's interrupted by an error page that doesn't fully load. I was able to pull the information from the error log.

The file is catstep4-xls.asp

Error Number: 9

Source: Microsoft VBScript runtime error

Description: Subscript out of range

query=SELECT categoryDesc, idCategory, idParentcategory, largeimage, SDesc, LDesc, HideDesc FROM categories WHERE idCategory=1461 ORDER BY priority, categoryDesc ASC

Request Method: POST

Server Port: 80

HTTPS: off

I haven't touched any of the source code since I got the site up and running, I uploaded all my products and categories this way after I was finished making changes to the site, but now the upload isn't working. I've tried multiple files and different sized uploads.

Thanks

Replies:

Posted By: Greg Dinger
Date Posted: 30-October-2013 at 12:47pm

well, something is causing an array index error. You need to file a support ticket or engage a developer to go in and debug this. It cannot be resolved by sitting here guessing.

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