Customizing ProductCart - Turn off Order Shipped Email

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Turn off Order Shipped Email

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Customizing ProductCart
Forum Description: Exchange messages with other users that are customizing ProductCart.
URL: https://forum.productcart.com/forum_posts.asp?TID=5747
Printed Date: 27-November-2024 at 10:31am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Turn off Order Shipped Email

Posted By: lcameron
Subject: Turn off Order Shipped Email
Date Posted: 07-November-2013 at 9:48pm

We are offering customers to pickup their order instore rather than shipped and would like to not send an "order shipped" email automatically but rather will email them manually to advise what date and time their order will be ready for pickup. It seems possible to turn off Order Processed/Order Confirmed emails but the shipping email automatically sends without an option not to, is there a work around anyone has used?. In an ideal situaltion we could set out products to show "ready for pickup" status and email as an option, but for now are happy to just not send an email to show shipped.

Replies:

Posted By: Greg Dinger
Date Posted: 07-November-2013 at 9:56pm

the command that all scripts use to send mail is called "sendmail". If you want to dig into the code, locate that command and comment it out.

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Posted By: lcameron
Date Posted: 07-November-2013 at 10:05pm

Thanks Greg. I was hoping for our admin to be able to turn it on and off depending on an order level as sometimes orders are shipped and others are not.

Posted By: Guests
Date Posted: 07-November-2013 at 10:34pm

By default, Order Shipped emails are only sent if the order is run through the Shipping Wizard or is in a collection of batch shipped orders; else, no Order Shipped email should be sent.

If using the Shipping Wizard, you have the option to edit the Order Shipped email.

This all sounds just like the feature functionality you are looking for. Am I missing something in your request? There should not be any functionality to automatically send out Order Shipped emails without them being triggered by one of the above events.