Using ProductCart - Cannot Stop a Sale

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Cannot Stop a Sale

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=5770
Printed Date: 05-October-2024 at 12:39am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Cannot Stop a Sale

Posted By: l.Breen
Subject: Cannot Stop a Sale
Date Posted: 18-December-2013 at 2:38pm

Hi,
I created a sale today and when I started it I got a message saying it had stopped the sale because the number of items for the sale was more than the number of items available.
BUT, the sale is running, yet when I go to stop the sale, no sales show up.
It appears the system thinks the sale is stopped.

Any help would be appreciated,
Luke

Here's a page showing the sale: http://www.calhouncycle.com/productcart/pc/Airnimal-c97.htm

ProductCart v4.5aMs SP 1

Replies:

Posted By: ProductCart
Date Posted: 18-December-2013 at 6:54pm

Please update to the latest version of ProductCart if possible, which should address this type of "limbo" issue with Sales. In the meantime, you can try the technique referenced in the following WIKI section to see if that works in this case:

http://wiki.productcart.com/productcart/marketing-sales_manager#troubleshooting_stopping_a_sale" rel="nofollow - http://wiki.productcart.com/productcart/marketing-sales_manager#troubleshooting_stopping_a_sale

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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software

Posted By: l.Breen
Date Posted: 19-December-2013 at 1:41pm

That url is being redirected to this page:
sm_manage.asp

Possibly my issue is a bit deeper as it wasn't caused by hitting the back button, but I was attempting a store-wide sale and the# of products didn't match the number of products available to put on sale.
Would I possibly need to change a file in the database?

Thank You,
Luke

Posted By: ProductCart
Date Posted: 24-December-2013 at 2:36pm

Hi Luke,

At this point, please open a regular support ticket (through your account on our store) and also include the specific details one of our developers can use to replicate the issue. In addition, please provide temporary FTP access to the 'ProductCart' folder on your server so that we can make sure all of the Sales Manager files are up to date.

Thank you.

-------------
The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software