Customizing ProductCart - Automated help desk image request

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Automated help desk image request

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Customizing ProductCart
Forum Description: Exchange messages with other users that are customizing ProductCart.
URL: https://forum.productcart.com/forum_posts.asp?TID=5817
Printed Date: 10-April-2025 at 1:19am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Automated help desk image request

Posted By: windowfilmguy
Subject: Automated help desk image request
Date Posted: 07-March-2014 at 9:39am

We want to create a line of product which requires the customer to upload a jpg or pdf as part of the order. We understand that the help desk is the way to have customers upload an image into productcart and that all the images/attachments are stored with the order records.

We sell many products that do not require a file upload, so only when a customer purchases a product requiring an upload, we'd like to automatically create a product cart help desk thread and send the customer an email explaining the process.

any one point me in the right direction?

v4.7a with apparel add on

Replies:

Posted By: Guests
Date Posted: 07-March-2014 at 9:45pm

Sounds like an excellent way to work with the application as designed ... but, yes, I see where you need a "tie in" here to make it work for you.

Thinking rather "off the cuff" here, it seems to me that this could be tied in relatively easily with our HTML Emails add-on -- in that this gives options to do more with order confirmation emails and really highlight certain things in the display if necessary.

Of course, as second email in addition to that could be an option too, but either which way I'm curious what flag in the data would indicate that a product in the order requires this.

Posted By: netprofits
Date Posted: 08-March-2014 at 9:23am

The easiest way we've found to add "flags" to products without doing customizations to the admin modules is using the product notes field. We create a unique string like this {flagname:value} which gets added to products as needed, i.e. {RequireImg:1} or just {RequireImg} in this case and it would only be added to those products that require the extra processing.

Then in pc/ordercomplete.asp custom code would need to be added to check if any products in the order included the flag in the notes. If so, create the help desk entry and send the email.

Another option instead of the email would be to show a message at the top of the order complete page with a link to the Help Desk so they can upload their file as soon as they complete the order.

Hope that helps!

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NetProfits Internet Consulting

Certified ProductCart Developer

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