Using ProductCart - how to process short shipped orders?

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how to process short shipped orders?

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=5828
Printed Date: 06-July-2024 at 5:21am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: how to process short shipped orders?

Posted By: Chris Hadden
Subject: how to process short shipped orders?
Date Posted: 11-March-2014 at 12:02pm

Here is a common scenario for our business can someone explain the best way to handle this in product cart.

A customer orders a product we do not have enough of. Let's say it is 100pcs we only have 98pcs. Typically we ship the 98pcs and the order is considered closed, We do not do back orders. The customer has authorized the full amount, what I have been doing is editing that order so it reflects the actual amount we are shipping and then the total is correct and I can then capture the correct amount. I suppose that works well enough, however I just changed the order and there is no reflection on the invoice that the customer originally ordered a different quantity. That is confusing to them and us when looking back on it. Any advice on how to handle this differently?

Thanks
Chris

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Chris

Replies:

Posted By: Guests
Date Posted: 12-March-2014 at 2:36am

Do you use the shipping wizard? This allows you to split orders based on qty for specific items.