Using ProductCart - Cross Selling

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Cross Selling - out of stock items

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=5861
Printed Date: 03-October-2024 at 3:47am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Cross Selling - out of stock items

Posted By: GreggS
Subject: Cross Selling - out of stock items
Date Posted: 28-March-2014 at 1:58pm

We have an issue with cross selling items that are out of stock that still show up as cross sell. If they are set up as bundle and someone tries to add to cart we get a 500 error.

Here is a link to the page. The 14 oz container is currently out of stock.

http://www.1st-line.com/store/pc/viewPrd.asp?idproduct=6865

I thought I remember seeing a post like this but couldn't find it. Does anyone remember this post or know the fix for this?

Replies:

Posted By: ProductCart
Date Posted: 01-April-2014 at 9:03pm

Hi Gregg,

It's possible that the issue is related to a security filter on the server that is preventing "msgb.asp" from showing the customer the HTML formatted message (that the bundled product is temporarily not in stock). In order to know for sure, we would need to know the raw error that is occurring when the 'Add to Cart' button is clicked.

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