Coupon code loophole
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Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=5885
Printed Date: 06-July-2024 at 6:09am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Coupon code loophole
Posted By: GreggS
Subject: Coupon code loophole
Date Posted: 28-May-2014 at 12:16pm
I'm not exactly sure if this is a loophole or we weren't setting them up right.
We ran a few coupons over the Memorial Day weekend.
-save45: $45 off on orders between $250-$499
-save75: $75 off on orders between $500-$999
-save140: $140 off on orders between $1000-$1999
-save270: $270 off on orders $2000 and up
We added some products to the exclusion list.
-Certain brands: some per the manufacturer's request, and some because our margins are too small
-BTO packages: since we offer discounts inside the package
-Refurbished
equipment: since they are heavily discounted
We had the right settings.
-Type of Discount: Price Discount (corresponding price)
-Active with an Expiration Date: (5/28/14)
-Parameters: Order Amount (250-499, 500-999, etc)
-Filter by Products: (All excluded products added), Exclude selected products checked
-Filter by Customer Type: Retail customers selected
We have had a couple orders where they were able to use the coupon and the savings "applied" to the total.
example: a customer bought a bto package ($1,399.39) and added 2 products ($69.94) outside the package (total $1469.33). used coupon (save140) and the final total came out to 1,329.33.
Is this right? We thought that the coupon savings would only apply to the 2 products and not the package.
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Replies:
Posted By: Hamish
Date Posted: 28-May-2014 at 5:17pm
Hi Gregg, please raise a support ticket -I believe there is a fix for this behaviour.
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