Customizing ProductCart - Order Cancelation

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Order Cancelation

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Customizing ProductCart
Forum Description: Exchange messages with other users that are customizing ProductCart.
URL: https://forum.productcart.com/forum_posts.asp?TID=5943
Printed Date: 02-December-2024 at 10:22am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Order Cancelation

Posted By: ammonihah
Subject: Order Cancelation
Date Posted: 07-October-2014 at 2:28pm

I am on 4.7. I have a vendor that is set up as a drop shipper. Call them Widget Mania. I have another one that is called CoolStuff. Sometimes I send them a fulfilment request. Sometimes I don't. Let say I I send a request to Widget Mania to fulfill part of the order but decide that I am going to fulfill the CoolStuff part of the order myself, so I don't send them a request to fulfill.

Now the customer calls and says nevermind, I don't want the order.

So I choose cancel order.

Widget Mania gets a message saying to cancel, and they are not confused because I sent them a fulfillment order.

CoolStuff gets a message saying to cancel, and they are very confused because I never sent them a fulfillment order.

Am I missing something here. Please help. My vendors get frustrated when the get requests to cancel order I never sent them because the spend time looking for the missing order that they never got.

I am assuming this hasn't changed in the latest version.

Replies:

Posted By: ammonihah
Date Posted: 13-October-2014 at 11:15pm

Any comments, even from someone at ProductCart maybe?

Posted By: ProductCart
Date Posted: 14-October-2014 at 5:16pm

Hi ammonihah,

The behavior with regards to notifying drop shippers is not something that has changed in v5... but as far as I know, this is the first time that any merchant has mentioned this (so it's never been on our own development wish list for review or consideration). I'll go ahead and add it now, but it's not likely to be something that would be updated in the short-term.

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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software

Posted By: ammonihah
Date Posted: 14-October-2014 at 5:18pm

Thanks