I have a vendor who changed their name, I updated the name using the web interface. When I go to my homepage and search using the old company name all the products show up, but when I use the new company name in the search box nothing shows up. What am I missing?

Not sure if this helps; I can see that in the database all of the products are showing the old name in the brandname field.

libertytest.com is our website, the vendor name is Teledyne LeCroy, their name was originally LeCroy then they changed to the Teledyne LeCroy, if you search the original name the products are there, if you search the new name then no results are there

I have added new vendors such as FLIR and if you search them it works, it appears to only be the names I have changed, a second example is the original name Agilent which was changed to Keysight, search for Agilent and the results are there, search the new name Keysight and no results

For some reason the new name on the change is not getting updated everywhere in the database

Is there a chance that the name LeCroy was placed into the "meta" field entries on the products?   I'm wondering if that's where the search results are coming from.

What version code is this?  Do you have a support plan?  Might be easier to resolve this if you can submit a support request or engage a developer.  It simplifies things if one can log in, place debugging code into a query, and so on.

in v4 versions, the store version is in the upper right of any admin page.

And "meta tags" is on the left nav of product admin as well as category admin.

I don't see any version number, the last time I received support they had me open a file in the website to find the version number. What file is that?

What is a nav?

I am looking in the PC control panel and don't see anything that says product admin or category admin?

The normal structure of a productcart store would call for an "includes" folder, and inside of that folder is settings.asp.  The store version is near the top of that.  But based on what I'll show you below, I'm not sure where to expect to find the includes folder.

Someone has altered the structure of your store.

Here is what appears on your site:
http://libertytest.com/store/viewPrd.asp?idCategory=27&opt=2&idProduct=1696" rel="nofollow - http://libertytest.com/store/viewPrd.asp?idCategory=27&opt=2&idProduct=1696

This is what one would expect:
http://libertytest.com/store/pc/viewPrd.asp?idCategory=27&opt=2&idProduct=1696" rel="nofollow - http://libertytest.com/store/pc/viewPrd.asp?idCategory=27&opt=2&idProduct=1696

As you see, the PC folder is missing.

I've seen people do this before, purportedly for SEO purposes.  Not a good idea because it makes upgrades so much more difficult.  Thus the decision to not upgrade.  Ughh...  Probably better to revert to the original structure, and to set redirects to help sort out indexing issues, so that you can more easily upgrade the store to the current version.

nav = navigation bar

scVersion = "3.11"

I asked about that structure change before and I think that was done for security reasons? When I tried the upgrade last year I put the structure back to the way it is recommended prior to performing the upgrades but the problem was that a lot of our pages did not look the same after the upgrade. but anyhow, back to this problem.

When I create new vendors and add products I don't do any meta stuff but they show up in the search. The only time the search does not work is if I change the name of an existing vendor.

When I run select statement against the database and look the products, none of the brandname fields have the new vendor name? I changed some of them to see if it would help but it did not.

Hi Brett,

Here is a summary; I assist in the management of a website; libertytest.com, over the last year we have had some new manufacturers and have changed a couple manufacturers names, until recently we did not notice any problem with the name changes, but now we know that in the search function for the website we cannot get results by searching on the new manufacturers names, results only come back if we search the old manufacturers names, here are the two specific problems we have found:

1. I reviewed the database and found that changing the manufacturers names using the admin pages does not change the manufacturers (brandname) names for the products.

2. The search function seems to not consider the manufacturers names for the search and appears to only return results from the product number and description.