QuickBooks Add-on - QB Customer name issues for certain orders

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QB Customer name issues for certain orders

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart Add-on's
Forum Name: QuickBooks Add-on
Forum Description: Exchange messages with other users of the QuickBooks Add-on
URL: https://forum.productcart.com/forum_posts.asp?TID=6012
Printed Date: 26-April-2024 at 3:04pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: QB Customer name issues for certain orders

Posted By: GreggS
Subject: QB Customer name issues for certain orders
Date Posted: 26-May-2015 at 1:01pm

We've been having an issue for months now where randomly some of our orders would download the customer's name first name first and last name second, thus messing up our records.

For example an order came down as: John, Strattan
instead of Strattan, John
I'm sure this is the same person because QB also assigns each customer a unique ID and these two had the some one as well as the same personal information.

This has been an issue for a while, since 8/27/2014 when I updated the QB files for productcart

I would like to stress that this does not happen every order and seems random

Replies:

Posted By: ProductCart
Date Posted: 26-May-2015 at 6:55pm

Hi Gregg,

It doesn't make sense to us that the behavior is not consistent with the customer names, but you should review the 'default' setting in the config file, as described here:

http://wiki.productcart.com/quickbooks_synchronizer/faq#when_importing_orders_customers_are_being_created_based_on_their_first_name_but_i_want_to_create_them_based_on_their_last_name" rel="nofollow - http://wiki.productcart.com/quickbooks_synchronizer/faq#when_importing_orders_customers_are_being_created_based_on_their_first_name_but_i_want_to_create_them_based_on_their_last_name

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The ProductCart Team

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Posted By: GreggS
Date Posted: 27-May-2015 at 1:57pm

We were considering making the Web.Config file read-only, due to the fact that somehow it keeps getting overwritten thus causing said issue mentioned before. Now my question does the QB Synchronizer require the file to also be writtable in order for it to still work? Or will it be ok if we make it read-only?

Posted By: ProductCart
Date Posted: 28-May-2015 at 6:12pm

Hi Gregg,

You can go ahead and make that particular 'web.config' file Read Only. Hopefully, that will resolve the issue of this setting inadvertently changing. If not, please submit a QuickBooks Synchronizer support ticket and we can look into it. If it's a bug in ProductCart, the support incident will be refunded.

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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software