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Weight Settings problem

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=6024
Printed Date: 27-November-2024 at 6:56am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Weight Settings problem
Posted By: TruSake
Subject: Weight Settings problem
Date Posted: 04-August-2015 at 3:55pm
Here is my issue.
When I add an apparel product and am in sub-products, I try to either press "Add New" or "Batch Process" Once there I fill in the Weight, Inventory and Images. Once processed, Images and Inventory all works fine, except for Weight settings, it doesn't seem to work at all, it stays at 0 no matter what I input.

I'm running version 5.05a
this also has been an issue for me on past versions.






Replies:
Posted By: Greg Dinger
Date Posted: 04-August-2015 at 4:03pm
if you have an active support plan, it probably makes sense so they can have FTP and look at code/data closely.

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GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |


Posted By: ProductCart
Date Posted: 05-August-2015 at 8:37pm
The following Apparel Sub Products were created a few minutes ago via the Batch Process Sub Products script, and the weight entered in your Step 2 (of screenshot) was propagated to all of the Sub Products:

http://www.productcartdemo.com/apparelv5/pcadmin/app-subPrdsMngAll.asp?idproduct=3565" rel="nofollow - http://www.productcartdemo.com/apparelv5/pcadmin/app-subPrdsMngAll.asp?idproduct=3565

So perhaps there is a file mismatch of some sort? The first step is to update to v5.1 and re-test the behavior. If it still occurs, please open a support ticket and we will look into it.


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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software


Posted By: Greg Dinger
Date Posted: 05-August-2015 at 8:42pm

<<<open a support ticket>>>
the operative term that I omitted from my response yesterday.



-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |



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