Using ProductCart - Order confirmation issues

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Order confirmation issues

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=6132
Printed Date: 21-November-2024 at 12:53pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Order confirmation issues

Posted By: majorfeedback
Subject: Order confirmation issues
Date Posted: 16-February-2018 at 6:46pm

I was having trouble with my stores confirmation e-mail after an order. Instead of displaying the name of the customer from the database it says:

Dear <CUSTOMER_NAME>

We wanted to let you know that order number <ORDER_ID> that you placed on <TODAY_DATE> has been processed and will be shipped soon.

Any ideas of how I can fix this?

Replies:

Posted By: GMKelly
Date Posted: 20-February-2018 at 7:09pm

Hello, What version of Product Cart are you using?

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Gerrit

Posted By: majorfeedback
Date Posted: 23-February-2018 at 8:11am

Currently using product cart v5.02

Posted By: GMKelly
Date Posted: 23-February-2018 at 10:56am

If you have a support plan, probably best to submit a support request to Netsource.

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Gerrit

Posted By: GMKelly
Date Posted: 23-February-2018 at 10:58am

well, 5.02 is fairly old, and had quite a few issues. several releases were issued since that version. If it is an option for you, I recommend you upgrade to the latest version.

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Gerrit

Posted By: majorfeedback
Date Posted: 23-February-2018 at 3:16pm

Is upgrading a fairly easy process? What is the latest version?

Thank you for the help!

Posted By: majorfeedback
Date Posted: 07-August-2018 at 2:09pm

Still haven't been able to fix this.