productcartexpert.com - Legit or Scam?? |
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MGatESS
Groupie Joined: 12-July-2006 Location: United States Status: Offline Points: 73 |
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Posted: 01-December-2016 at 9:38am |
Got the following message from 'duc@productcartexpert.com' - is this a scam (my gut tells me yes)??
Hello 'Endoscopy Support Services, Inc.',
If this is a scam, please can a REAL ProductCart official confirm this for other ProductCart users to be aware? Thank you. |
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sbryan
Newbie Joined: 24-August-2012 Status: Offline Points: 6 |
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I received the exact same message but with our site name of course. Considering the domain was registered in September 2016 and he is wanting you to pay money to "protect" your store I'd say it is probably a scam.
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Greg Dinger
Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238 |
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Hi guys -
Matt and others at Netsource are in the midst of dealing with this, but I know some details and will share them. Netsource may want to add more details at the point that they can breathe. Duc is indeed a programmer who has been involved in the core development of the platform since 2003. He recently lost his job, and made a very foolish decision to take this "marketing approach" to attract clients to his new enterprise. Had he not made this poor choice, and instead reached out to the developers who know his work and recognize his skills, he might have been able to "write his own ticket". Unfortunately, he made a poor decision with his scare tactics, and he has caused a great amount of disruption for all involved. One of the developers has been in contact with Duc, who seems to be apologetic for his actions. He has updated his web site and appears to no longer be making the sorts of threats that are reflected in the above e-mail. It is recommended that all ProductCart users update their Master Admin User Password. Look down the SETTINGS menu in your admin and you will see that option. If you have secondary admin users, you should reset those as well (find the menu option: Manage Control Panel Users ). Also recommended is that your FTP passwords be updated. I wish Duc good fortune, but his actions have really made him somewhat untouchable at this point, at least for those I'm in contact with and have been impacted by his actions. It's a real pity... The dude is a really good programmer, but this bad judgment is going to be hard to look past. |
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