Reward Points - when a product is on sale...

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   Hello!

I'm still in the process of setting up my site, but I've noticed something with the rewards program that seems to be a bug or other issue.

I've followed all the setup instructions and it seems to be working well for products that are regular price (not on sale).  My issue is when an item IS on sale or has a discount per membership group, etc.

The points that are being awarded are calculating off the regular retail price instead of the sale price.  So, if an item retails for $10, it's giving the customer 10 reward points, even if the item is on sale for $8.  They should really only get 8 points if they're paying the discounted price.  

Anyone know why this is?  I have not assigned any points to the products manually, I've done it via the "assign points to multiple products" as per the instructions.

I've used several other carts before and they all automatically give the customer the proper amount of points based on sale or discounted prices, so I'm not sure why Product Cart is not!

Any advice?

Thanks for your help!  :)

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thegardenbath Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11-June-2008 Location: South Carolina Status: Offline Points: 0	Post Options Post Reply Quote thegardenbath Report Post Thanks(0) Quote Reply Topic: Reward Points - when a product is on sale... Posted: 21-April-2009 at 6:57am
	Hello! I'm still in the process of setting up my site, but I've noticed something with the rewards program that seems to be a bug or other issue. I've followed all the setup instructions and it seems to be working well for products that are regular price (not on sale). My issue is when an item IS on sale or has a discount per membership group, etc. The points that are being awarded are calculating off the regular retail price instead of the sale price. So, if an item retails for $10, it's giving the customer 10 reward points, even if the item is on sale for $8. They should really only get 8 points if they're paying the discounted price. Anyone know why this is? I have not assigned any points to the products manually, I've done it via the "assign points to multiple products" as per the instructions. I've used several other carts before and they all automatically give the customer the proper amount of points based on sale or discounted prices, so I'm not sure why Product Cart is not! Any advice? Thanks for your help! :)

Carebear Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 18-July-2009 Status: Offline Points: 0	Post Options Post Reply Quote Carebear Report Post Thanks(0) Quote Reply Posted: 22-July-2009 at 4:39pm
	I would like to know the answer to this as well. Anyone have one?

thegardenbath Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11-June-2008 Location: South Carolina Status: Offline Points: 0	Post Options Post Reply Quote thegardenbath Report Post Thanks(0) Quote Reply Posted: 09-August-2009 at 9:08pm
	I was in contact with support and they said they'd check on a solution and if none was found, they'd pass it on to development. I still haven't heard anything back. Please, can anyone take a look at this issue and let us know if it's being taken care of? ProductCart seems to apply the points on a point-basis rather than a % basis - if it were possible to add points as a % of the price, then the points SHOULD adjust themselves automatically when a customer buys something on sale. Edited by thegardenbath - 09-August-2009 at 9:09pm