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Ship to address at checkout
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RedLeafDev View Drop Down
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Joined: 12-January-2010
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Points: 28 		Post Options Post Options   Thanks (0) Thanks(0)   Quote RedLeafDev Quote  Post ReplyReply Direct Link To This Post Posted: 12-January-2010 at 4:45pm
If you have FTP access... pull down the shipFromSettings.asp file from the /productcart/includes/ folder. Find private const scAlwAltShipAddress and change the setting manually to "1". Then, reupload the file and let me know if that fixes it. If not, let me know what it was set to...
 
Amy
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Points: 135 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ProductCart Quote  Post ReplyReply Direct Link To This Post Posted: 12-January-2010 at 4:46pm
dreamhonda, please open a support ticket.
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dreamhonda View Drop Down
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote dreamhonda Quote  Post ReplyReply Direct Link To This Post Posted: 12-January-2010 at 5:38pm
I just did that. I no longer get the error message in the control panel regarding having to select the shipping from address, but the alt shipping address radio button won't stay selected after I save the file. The setting of scAlwAltShipAddress was 0. I changed it to 1, but it is automatically reverting back to 0 after I save the setting in control panel. This is version 3.1a if I didn't mentioned it before.
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RedLeafDev View Drop Down
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Points: 28 		Post Options Post Options   Thanks (0) Thanks(0)   Quote RedLeafDev Quote  Post ReplyReply Direct Link To This Post Posted: 12-January-2010 at 7:50pm
Yes, 3.1a, got it. You should submit a support ticket. But here are some other things to try. So, you verified that the permissions were correct on the includes folder, right? The next thing to check are 2 files - pcAdminRetrieveSettings.asp and pcAdminSaveSettings.asp - these files actually write the shipFromSettings.asp file that you are having an issue with. Check for comments (changes that the other developer may have made). Try to change another setting on that form and see if it "sticks". Then check to see what values are being passed from the form to the submit page. Let me know what you find.
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dreamhonda View Drop Down
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote dreamhonda Quote  Post ReplyReply Direct Link To This Post Posted: 12-January-2010 at 8:02pm
Originally posted by RedLeafDev RedLeafDev wrote:

Yes, 3.1a, got it. You should submit a support ticket. But here are some other things to try. So, you verified that the permissions were correct on the includes folder, right? The next thing to check are 2 files - pcAdminRetrieveSettings.asp and pcAdminSaveSettings.asp - these files actually write the shipFromSettings.asp file that you are having an issue with. Check for comments (changes that the other developer may have made). Try to change another setting on that form and see if it "sticks". Then check to see what values are being passed from the form to the submit page. Let me know what you find.
 
Thanks RedLeafDev. That helps. If I don't find anything there, I'll get a ticket submitted. I am just frustrated. I'll check those files and post what I find. I am not really a developer, but know my way around lots of different codes pretty well.
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote dreamhonda Quote  Post ReplyReply Direct Link To This Post Posted: 12-January-2010 at 9:28pm
Originally posted by dreamhonda dreamhonda wrote:

[QUOTE=RedLeafDev]Yes, 3.1a, got it. You should submit a support ticket. But here are some other things to try. So, you verified that the permissions were correct on the includes folder, right? The next thing to check are 2 files - pcAdminRetrieveSettings.asp and pcAdminSaveSettings.asp - these files actually write the shipFromSettings.asp file that you are having an issue with. Check for comments (changes that the other developer may have made). Try to change another setting on that form and see if it "sticks". Then check to see what values are being passed from the form to the submit page. Let me know what you find.
 
RedLeafDev: I looked at both of those files. There is nothing obvious in them that would tell me there is a problem there. The code in those particular files is out of my league. Someone would have to point me to a specific line of code in this case.
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote dreamhonda Quote  Post ReplyReply Direct Link To This Post Posted: 12-January-2010 at 10:03pm
P.S. to above message RedLeafDev: yes, all the includes files have read, write, execute permissions and the above files do as well.
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RedLeafDev View Drop Down
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Points: 28 		Post Options Post Options   Thanks (0) Thanks(0)   Quote RedLeafDev Quote  Post ReplyReply Direct Link To This Post Posted: 14-January-2010 at 4:07pm
Sorry for the delay in responding.
 
I actually pointed you in the wrong direction - the file that saves those settings is in the includes folder and is called PageCreateShipFromSettings.asp.
 
Check the following lines:
Around line 39 (give or take):
pAlwAltShipAddress=Session("pcAdminAlwAltShipAddress")
if pAlwAltShipAddress="" then
 pAlwAltShipAddress="0"
end if
 
Around line 143:
Body=Body & "private const scAlwAltShipAddress="&q&pAlwAltShipAddress&q&CHR(10)
 
If you do not see that code in the file then that is your problem. Also, are there other settings on that page that work and this is the only one that doesn't? Try checking the box for "Display product weight on the product's detail page. " and see if that "sticks".
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RedLeafDev View Drop Down
Certified ProductCart Developers
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Points: 28 		Post Options Post Options   Thanks (0) Thanks(0)   Quote RedLeafDev Quote  Post ReplyReply Direct Link To This Post Posted: 14-January-2010 at 4:08pm
Oh yeah, you could private message me your email address with more information if you would like me to look at the files for you.
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote dreamhonda Quote  Post ReplyReply Direct Link To This Post Posted: 14-January-2010 at 4:23pm
Originally posted by RedLeafDev RedLeafDev wrote:

Sorry for the delay in responding.
 
I actually pointed you in the wrong direction - the file that saves those settings is in the includes folder and is called PageCreateShipFromSettings.asp.
 
Check the following lines:
Around line 39 (give or take):
pAlwAltShipAddress=Session("pcAdminAlwAltShipAddress")
if pAlwAltShipAddress="" then
 pAlwAltShipAddress="0"
end if
 
Around line 143:
Body=Body & "private const scAlwAltShipAddress="&q&pAlwAltShipAddress&q&CHR(10)
 
If you do not see that code in the file then that is your problem. Also, are there other settings on that page that work and this is the only one that doesn't? Try checking the box for "Display product weight on the product's detail page. " and see if that "sticks".
I did try the other settings and they won't "stick" either. I'll take a look where you suggested. I did finally get hold of and talk to the programmer and he is out of pocket for two weeks and can't look at the files until then. He led me to believe that opening a support ticket wouldn't help as he modified the files. I'll keep going down this path for a little while and then see where we end up.
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