This item no longer exist in the database - errors

When using the Apparel Add-on, all sub-products will display the message "This item no longer exist in the database." when trying to Add to Shopping Bag a product.

- The settings are such that if it item is out of stock, the drop downs are not supposed to appear.  But the dropdowns do appear--they are in plenty of stock.

-If I check the sub-products to be "disregard stock", no dice.  I still get the error.

-Not sure if it is relevant once an item is flagged as being an apparel product, but I edited the inventory settings such that "disregard stock is checked"--no dice.  I also tried the opposite be adding dozens of stock... still get the error.

I've searched for this issue and do not see any information in Google, wiki.earlyimpact.com, or this forum.

Please help!

Thanks~

Hi,

Thanks for offering to look.  A lot of us have tried to fix it but we can't--so with luck you might be the one with the magic answer :)

Here is an apparel product that does not work: http://www.danadavis.com/store/pc/viewPrd.asp?idproduct=228&idcategory=7

Try to add it to the cart and you cannot.  All regular product you can add to the cart.

We are running ProductCart v3.51a .

From what I can tell, we are doing everything correct and following the procedures to set up the apparel product correctly.  It doesn't seem that complicated.  I've never seen anyone with this issue before, so hopefully it's something simple I'm overlooking.

In my initial post I listed some of the strategies I used to set up the apparel product.  By all accounts it seems to be set up correctly in the admin tool.

Thanks!

I am using ProductCart v3.51a .  I think it is standard and not BTO, but how can I tell for sure?  This is a project I inherited and was not originally involved in the purchasing.

I can see the product when I search for it, open it up, then click "View sub-products".  They look fine in the sub-products view, all sub-products have items in stock, they have sub-product ids, unique SKUs, and all are active. 

When originally creating the sub-products... I tried all variants "Add New," "Update," and "Replace".  They all seem to create sub-products just fine, except for the fact that we can't add them in the cart at all.

Thanks

Do you know if your version of productcart was purchased earlier and then upgraded to version 3.5. I'm wondering if your apparel add-on files are up to date?

Great to hear - glad you got it sorted.