Cookies Causing Purchase Problem

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Hello all. At first we thought this would be a fairly uncommon problem, however it has become a rather large problem.

I understand there are many who may have browser issues, but never-the-less it is costing us sales.

Is anyone familiar with this error? Does anyone know a work around for the error?
Your time and help is greatly appreciated.

Thank you!

Please see the next post for the error

Edited by Stuffington - 27-October-2009 at 12:38pm

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Stuffington Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27-October-2009 Location: Arizona Status: Offline Points: 0	Post Options Post Reply Quote Stuffington Report Post Thanks(0) Quote Reply Topic: Cookies Causing Purchase Problem Posted: 27-October-2009 at 12:36pm
	Hello all. At first we thought this would be a fairly uncommon problem, however it has become a rather large problem. I understand there are many who may have browser issues, but never-the-less it is costing us sales. Is anyone familiar with this error? Does anyone know a work around for the error? Your time and help is greatly appreciated. Thank you! Please see the next post for the error Edited by Stuffington - 27-October-2009 at 12:38pm

Stuffington Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27-October-2009 Location: Arizona Status: Offline Points: 0	Post Options Post Reply Quote Stuffington Report Post Thanks(0) Quote Reply Posted: 27-October-2009 at 12:37pm
	Oops! I have no idea what happened up there! This is the error: "Unfortunately you cannot purchase on this store because "cookies" are disabled in your browser. Please use a browser that has cookies enabled or consult your browser's Help section for instructions on how to enable "cookies". We apologize for the inconvenience.

whizzinpc Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 17-January-2006 Location: California Status: Offline Points: 20	Post Options Post Reply Quote whizzinpc Report Post Thanks(0) Quote Reply Posted: 27-October-2009 at 1:52pm
	Not many people will use browsers with cookies disabled... and i think most shopping carts will have the same issue. It's nice that the customer gets a message about it... you can have a more detailed message with instructions to fix it instead of them finding it in the help section. Its better then getting a microsoft error.

Stuffington Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27-October-2009 Location: Arizona Status: Offline Points: 0	Post Options Post Reply Quote Stuffington Report Post Thanks(0) Quote Reply Posted: 27-October-2009 at 2:02pm
	Thank you very much for your reply Whizzinpc. I think a more detailed error page is a great idea and is definitely in my list now of possible solutions. Could anyone tell me the reason why ProductCart requires cookies in order for transactions to take place? I could dig through the code but if someone knows off the bat that would be great.

JoltDigital Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 26-October-2005 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote JoltDigital Report Post Thanks(0) Quote Reply Posted: 27-October-2009 at 2:31pm
	For maintaining the session state for one. By default asp uses a cookie to store the session ID of a visitor. There are some other methods to generate and store the session ID such as using a db table however then you are always going to have to use other coding techniques such a querystrings to pass the session ID from one page to another.
	JoltDigital Inc. 1-888-785-5658 Premium ProductCart Hosting

Stuffington Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27-October-2009 Location: Arizona Status: Offline Points: 0	Post Options Post Reply Quote Stuffington Report Post Thanks(0) Quote Reply Posted: 27-October-2009 at 2:43pm
	So I would definitely have my work cut out for me if I were to change the cookie to a session variable. Ok guys, well this has answered all my questions. Thanks for your enlightenment here - what a great community!

Matt Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 20-July-2006 Location: United States Status: Offline Points: 73	Post Options Post Reply Quote Matt Report Post Thanks(0) Quote Reply Posted: 27-October-2009 at 2:47pm
	It is currently a session variable. However, if you disable cookies in your browser you are also disabling session cookies/variables.

Matt Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 20-July-2006 Location: United States Status: Offline Points: 73	Post Options Post Reply Quote Matt Report Post Thanks(0) Quote Reply Posted: 27-October-2009 at 2:56pm
	If your store is on an unsupported platform, then it could cause the customer's session id to change frequently from page to page. This could trigger a false positive in the cookie checking. However, in such as case the cart would also be lost and they would need to start over, which is a larger issue. If you find yourself logged out of your control panel after only a few minutes, and this issue comes up often, then your server is not properly managing sessions.

Stuffington Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27-October-2009 Location: Arizona Status: Offline Points: 0	Post Options Post Reply Quote Stuffington Report Post Thanks(0) Quote Reply Posted: 27-October-2009 at 3:01pm
	Ok Matt - thanks for the heads up. I am going to do some testing today regarding this.

Stuffington Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27-October-2009 Location: Arizona Status: Offline Points: 0	Post Options Post Reply Quote Stuffington Report Post Thanks(0) Quote Reply Posted: 27-October-2009 at 3:25pm
	it does look like this is a server problem. I have checked the website in I.E., Firefox and Safari and it is happening in all. I did set security settings to low to accept all cookies. If someone could be so kind to try adding an item at our company to the shopping cart just for absolute confirmation I would really be grateful. here is our url: stuffingtonbear.com thanks guys! Edited by Stuffington - 27-October-2009 at 3:30pm