Question about Tech Support

Thanks for posting these.

One thing that is good about the forum is that it is searchable.  When this forum gets as many posts as the previous forum did, having the answers posted along with the question will be very valuable.

No one likes finding the same question they had in a forum - with no answer available.

I'm seriously considering buying ProductCart, but I have a few questions that I need answered.  :)

1) I've been using ShopFactory Pro for a couple of years now, and one of the WORST things about it is the lack of tech support.  Their version of "support" (and I use that term very loosely) is to post a message on the bulletin board or look in a help file.  Wrong answer.   Most of my problems require a QUICK answer....not something for which I can wait a day (or even longer in some cases, because it turns into a question session that takes several days to get solved). I need to be able to call someone *at least* during normal business hours, if not more.  This should be a given with any software in my opinion.  Do you have a phone tech support line?  If so, what's the number, and what are the hours?

2) Why isn't there a demo?  I saw the demo shop you linked to, but there's nothing you can download?  I really, *really* need to see the available templates, and get a feel for how easy it is to start a shop from the ground up. 

2b) Where are some links to sites that use your software?  Not just one, but a page of links where I can look at the templates used, etc.  I want to see what people are doing with your software.

3) What's the refund policy?  Pending you still don't offer a demo, what happens if I purchase your product and don't like it at all once I begin using it?  Since I can't build the site in a demo and see how I like it, there doesn't seem to be a way I can *TRULY* try it out until I buy it.  What's the "buy-back" policy if it won't work for me?

4) The demo site you listed isn't full screen.  The latest version of the software I use (ShopFactory) now makes all of the sites smaller as well, and I hate that (hence, I'm not running the latest version).  I *HAVE* to have the site take up the entire screen.  How do I specify that I want it to take up the full screen, *regardless of what size screen the end-user uses*?  I need it to stretch to full screen no matter if the end user uses 640x480 or 1600x1200 or higher.  How do you do that?  This is very important to the image of our site.  Having the site situated to the upper left hand corner of the browser will all of that blank space doesn't look good to most people.  It needs to be expansive, and take up the full page in the open browser.

5) Does the customer have the ability to pull up and view their previous orders once they log into the site as a returning customer? 

Thanks so much for your time!  I sincerely appreciate it.