new site, 404 not working.

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   Hi All

We are new to PC and are having some problems, SEO google (that I will post in the other section) is not indexing our pages and 404 page is not showing up.

any ideas on why the 404 error page is not working?
http://www.bmionline.com/store/pc/home.asp

There is a 404 page specified in the admin
File name of "Page Not Found" page:  404b.asp

Thanks in advance!
Russ

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russnj Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 25-November-2009 Status: Offline Points: 0	Post Options Post Reply Quote russnj Report Post Thanks(0) Quote Reply Topic: new site, 404 not working. Posted: 13-March-2010 at 6:43am
	Hi All We are new to PC and are having some problems, SEO google (that I will post in the other section) is not indexing our pages and 404 page is not showing up. any ideas on why the 404 error page is not working? http://www.bmionline.com/store/pc/home.asp There is a 404 page specified in the admin File name of "Page Not Found" page: 404b.asp Thanks in advance! Russ

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 13-March-2010 at 9:52am
	Russ - what you need to do is to create a static page containing your site design and place that file in the root of your site. The page might be page-not-found.htm, and you should be able to render that page at http://www.bmionline.com/page-not-found.htm An example is here: http://www.koolertek.com/page-not-found.htm Once you do that, the entry "/page-not-found.htm" would be stored in your settings instead of "404b.asp". Does that help?

russnj Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 25-November-2009 Status: Offline Points: 0	Post Options Post Reply Quote russnj Report Post Thanks(0) Quote Reply Posted: 13-March-2010 at 11:11am
	the 404b.asp page is on the server and in the pc folder is that correct? Thanks Russ

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 13-March-2010 at 11:20am
	That is correct. It lives in the PC folder. But that is not the file that needs to be referenced in the admin. In the admin you reference a page that is tailored for your site visitor that attempts to browse to a page that truly does not exist in your site.

intour Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 30-June-2006 Location: United Kingdom Status: Offline Points: 0	Post Options Post Reply Quote intour Report Post Thanks(0) Quote Reply Posted: 13-March-2010 at 2:59pm
	This might need a bit more explaining. Have you set up the correct 404 redirect in IIS as explained in the wiki? This tells the server to go to the 404.asp page which contains instructions to send the viewer to a static html page of your choice. Usually this is a page you would create that matches your site design with a simple text message saying something like 'oops ! you appear to be searching for a page that does not exist.' It is useful for this page to contain links back to everything else in your store or at the very least contain a link back to your home page. As Greg has already stated - ideally you would save this page in the root of your site as something like 'page-not-found.html'. You specify this in the control panel when you switch on the SEO rich URL's the path would be /page-not-found.html if you have saved it in the root. Hope this helps Nigel Edited by intour - 13-March-2010 at 3:00pm
	Innerview Productcart Platinum Reseller Web Design/Hosting/Virtual Tours

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 13-March-2010 at 3:12pm
	Nigel - I already looked. He already has the 404 working fine. http://www.bmionline.com/store/pc/ACROSS-FIVE-APRILS-5-Audio-CDs-Unabr-4p5064.htm I think he just didn't understand what to do with the setting in the admin panel.

russnj Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 25-November-2009 Status: Offline Points: 0	Post Options Post Reply Quote russnj Report Post Thanks(0) Quote Reply Posted: 13-March-2010 at 3:18pm
	Hi Greg that page works for me. Try taking a few characters out. http://www.bmionline.com/store/p/BASEBALL-IN-APRIL-OTHER-STORIES-2-Cassettes-Unabr-2-45-3p5027.htm And I get this. The system cannot find the file specified. Shouldn't that go to the 404 page? or is it and we need to customize it? Thanks Russ

intour Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 30-June-2006 Location: United Kingdom Status: Offline Points: 0	Post Options Post Reply Quote intour Report Post Thanks(0) Quote Reply Posted: 13-March-2010 at 3:28pm
	Hi Greg & Russ, I understand now. Yes the page should show your page-not-found.html page when someone types in an incorrect url or if you take out a few characters of the one above as you suggested. It sounds like its not set up properly in your control panel. Nigel Nigel
	Innerview Productcart Platinum Reseller Web Design/Hosting/Virtual Tours

Guests Members Profile Send Private Message Find Members Posts Add to Buddy List Guest	Post Options Post Reply Quote Guests Thanks(0) Quote Reply Posted: 13-March-2010 at 3:31pm
	Hi Russ, In the control panel, under Store Settings -> Miscellaneous Settings: File name of "Page Not Found" page: what do you have entered there? This should be your own file that you create as the "page of last resort" when no match can be found for the requested URL.

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 13-March-2010 at 4:19pm
	In your example, you removed the "c" from "pc" which is a folder in the site and a critical part of the path to a page. Yes, that would result in a redirect to the "last resort" 404 page. If your store is configured correctly, as we are suggesting, that should work.