Multiple Cancellation Notice Options

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   We often cancel orders for various reasons. For example, customer requested it, the credit card was declined etc.
IT would be nice when cancelling an order to be able to select from a couple of pre-canned messages.

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ledfish Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27-October-2005 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote ledfish Report Post Thanks(0) Quote Reply Topic: Multiple Cancellation Notice Options Posted: 27-October-2005 at 9:09pm
	We often cancel orders for various reasons. For example, customer requested it, the credit card was declined etc. IT would be nice when cancelling an order to be able to select from a couple of pre-canned messages.

GB IT Solutions Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 28-October-2005 Location: United Kingdom Status: Offline Points: 0	Post Options Post Reply Quote GB IT Solutions Report Post Thanks(0) Quote Reply Posted: 28-October-2005 at 5:32am
	Using a bit of javascript you could create yourself a list of pre-canned messages. Here is what I picture... A drop down list box sits above the Administrator Comments box in the backend. It contains a list of phrases - could even be in sections - when you use the drop down you have a bit of javascript that says onChange put this message into the text area below. To give you an idea I have created an example using basic buttons... http://www.gbitsolutions.co.uk/pcart/buttextarea.htm Edited by GB IT Solutions - 28-October-2005 at 5:46am
	GB IT Solutions Ltd Bespoke web development based in the UK

cptkoi Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 30-October-2005 Location: United Kingdom Status: Offline Points: 0	Post Options Post Reply Quote cptkoi Report Post Thanks(0) Quote Reply Posted: 30-October-2005 at 3:10am
	Hi Great tip the only dilema for those of us less web web design savvy is what happens when we mod the package and then an upgrade comes along ........ Far easier if its a feature thats added by the vendor.

GB IT Solutions Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 28-October-2005 Location: United Kingdom Status: Offline Points: 0	Post Options Post Reply Quote GB IT Solutions Report Post Thanks(0) Quote Reply Posted: 01-November-2005 at 10:52am
	Yes, I agree. But who knows maybe the PC team will think about creating a new table in the DB that contains these canned expressions. They will then form the drop-down list. It is only by people requesting new features and others agreeing they are a good idea that things will get added. Things may even get added quicker if someone is willing to offer up code that they have already written in their custom backend. It would benefit them aswell, as when a new version comes out they don't have to hack the code again.
	GB IT Solutions Ltd Bespoke web development based in the UK