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USPS Server Issues? |
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rotokirby 
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Joined: 22-April-2007 Location: United States Status: Offline Points: 0 |
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 Posted: 09-December-2008 at 3:13pm |
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It does indeed seem to be working again at the moment, although as recently as 2 hours ago it wasn't. Fingers crossed!
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Stuck
Groupie 
Joined: 09-March-2007 Location: United States Status: Offline Points: 0 |
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Posted: 09-December-2008 at 3:38pm |
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See, it is no wonder people like "Go Postal" on them.........
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karlclayton
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Joined: 19-July-2007 Location: United States Status: Offline Points: 0 |
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Posted: 09-December-2008 at 4:57pm |
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Hi Hamish. The problem with letting the USPS rates being calculated is that it takes over a minute for it to go to the shipping screen if the USPS system is not working correctly. Customers simply keep on pressing buttons and then cancel the order because the screen is not responding. The shipping license values should be enabled for the print label functions but it doesn't mean you have to have real time rates enabled. This must be fixed incase this happens again so that we can print labels and provide incremental shipping quotes without hanging up on the rates returned code for USPS.
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Karl
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karlclayton
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Joined: 19-July-2007 Location: United States Status: Offline Points: 0 |
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Posted: 09-December-2008 at 5:12pm |
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To have the USPS rating system go down so close to the holidays shows how amateur USPS is. They should have redundency servers. There must have been hundreds of thousands of dollars lost in sales yesterday. In productcart there should be an email sent when a postal server does not respond to a call so that we know there is an issue. I only knew there was an issue when we tried to enter a phone order.
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Karl
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ProductCart
Admin Group 
ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135 |
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Posted: 09-December-2008 at 6:41pm |
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Here is some information on what's behind the problems you have experienced.
http://www.internetretailer.com/dailyNews.asp?id=28718 Today (12.10.08) we received the following, official message: Webtools Interruptions: Updates The Postal Service continues to experience intermittent system interruptions in our Webtools API’s.. We apologize for the inconvenience this is causing, especially at what is one of the busiest times of the year. We are hopeful that full service, across the country, will be restored as soon as possible. We thank you again for your patience. We have taken every step to resolve the situation, and continue to work around the clock both internally and with our external partners. We appreciate your business and your patience. United States Postal Service Internet Customer Care Center Edited by earlyimp - 10-December-2008 at 11:34am |
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