Emailing with Gmail

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   Hi everyone,
Im having a bizarre problem with my email server. Im hosted with godaddy but am using Gmail for all my mail, including the smpt server. When customers submit email to me using our contact form, the email is kicked back with this error code:

"Diagnostic-Code: smtp;553 sorry, your mail was administratively denied. (#5.7.1)"

The kicker is some people have successfully used the contact form to send me an email. At first I thought this was a spam filter but it does not seem so.

Also, when I use the test options on the email settings, I am able to send myself emails successfully.

Also, I am receiving order confirmation emails from the system without problem.

The only recent change made to my system on the backend was the changing of dyanamic/static pages using a 404 error page. I am unsure whether a change to IIS settings may have anything to do with my current email problem.

The question remains whether I am having a ProductCart problem with authenticating emails that are coming from our contact form and therefore kicking them back.

Thanks,
Craig Sarafa
Public Lumber Company
Publiclumber.com

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publiclumber Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 06-December-2009 Status: Offline Points: 0	Post Options Post Reply Quote publiclumber Report Post Thanks(0) Quote Reply Topic: Emailing with Gmail Posted: 08-April-2010 at 12:07pm
	Hi everyone, Im having a bizarre problem with my email server. Im hosted with godaddy but am using Gmail for all my mail, including the smpt server. When customers submit email to me using our contact form, the email is kicked back with this error code: "Diagnostic-Code: smtp;553 sorry, your mail was administratively denied. (#5.7.1)" The kicker is some people have successfully used the contact form to send me an email. At first I thought this was a spam filter but it does not seem so. Also, when I use the test options on the email settings, I am able to send myself emails successfully. Also, I am receiving order confirmation emails from the system without problem. The only recent change made to my system on the backend was the changing of dyanamic/static pages using a 404 error page. I am unsure whether a change to IIS settings may have anything to do with my current email problem. The question remains whether I am having a ProductCart problem with authenticating emails that are coming from our contact form and therefore kicking them back. Thanks, Craig Sarafa Public Lumber Company Publiclumber.com

Guests Members Profile Send Private Message Find Members Posts Add to Buddy List Guest	Post Options Post Reply Quote Guests Thanks(0) Quote Reply Posted: 08-April-2010 at 3:28pm
	Hi Craig, The SMTP 553 error means that relaying email is denied. Do your have your email settings configured to authenticate SMTP?

publiclumber Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 06-December-2009 Status: Offline Points: 0	Post Options Post Reply Quote publiclumber Report Post Thanks(0) Quote Reply Posted: 08-April-2010 at 3:41pm
	Yes, I am authenticating the SMTP through gmail. But speaking of authentication, perhaps the SPF records are blocking it? Some emails are working and some arent. Would gmail be blocking these?

Guests Members Profile Send Private Message Find Members Posts Add to Buddy List Guest	Post Options Post Reply Quote Guests Thanks(0) Quote Reply Posted: 08-April-2010 at 3:51pm
	That's strange. The error does mean that it's not trying to authenticate, but rather to relay the email. If that's not it, then I don't have any other ideas.

publiclumber Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 06-December-2009 Status: Offline Points: 0	Post Options Post Reply Quote publiclumber Report Post Thanks(0) Quote Reply Posted: 08-April-2010 at 4:07pm
	Its kinda weird, but it would seem that emails from yahoo, gmail, or aol servers arent being kicked back, but other ones are getting through to me. Is it possible that this could still be a relay problem? Craig

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 08-April-2010 at 4:17pm
	Don't relay through GMAIL. Use a separate SMTP service. For example, you could use a service such as http://www.authsmtp.com/
	The ProductCart Team Home of ProductCart shopping cart software

publiclumber Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 06-December-2009 Status: Offline Points: 0	Post Options Post Reply Quote publiclumber Report Post Thanks(0) Quote Reply Posted: 09-April-2010 at 10:40pm
	I switched smtp relays and it seems to have corrected the problem. Thanks for the help. Craig Sarafa Public Lumber Company 313-891-7125