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ACH Direct and Productcart CC problems

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    Posted: 03-March-2009 at 11:31pm
Hi
I am currently signed up with ACH direct. They are my credit processors. My account is active with them for about more than a month. I am scheduled to go live with my store in about a week. I was doing a transaction this afternoon and just realized that the credit card portion of the transaction does not work. After entering the credit card info I hit the process button and nothing happens, except the screen clears all the input fileds of the cc form. Neither there is any message on the page giving any reason, such as declined card etc etc... Am just worried about this deal.
feedback and suggestions are  always appreciated. Any ACH direct users on the forum?
thank
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intour View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote intour Quote  Post ReplyReply Direct Link To This Post Posted: 04-March-2009 at 8:34am
This sounds like an IP address issue.
 
Often the test store is on a different IP address or in a subdomain so the payment processor cannot find the correct URL to work from.
 
Where is your test shop set up and where is ACH pointing to?
 
Also are you using an SSL? - this can cause problems with payment processors if not set up correctly.
 
Nigel
 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote 313-313 Quote  Post ReplyReply Direct Link To This Post Posted: 04-March-2009 at 8:58am
Originally posted by intour intour wrote:

This sounds like an IP address issue.
 
Often the test store is on a different IP address or in a subdomain so the payment processor cannot find the correct URL to work from.


This is a live store and as there is not any traffic I chose to customize it while it is live. I am hosted with joltdigital and havn't heard anything from their email stating any test store IP.
 
Quote Where is your test shop set up and where is ACH pointing to?
where in the store setting do I set this up. I added a new payment method and put in the userid and password for ACH direct, that's about it as far as ACHD is concerned.
 
Quote Also are you using an SSL? - this can cause problems with payment processors if not set up correctly.
Yeah I have SSL setup too..

Unhappy


 
 
[/QUOTE]
my webstore address is www.meritosecurity.com/store/pc
thank you


Edited by 313-313 - 04-March-2009 at 9:02am
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Post Options Post Options   Thanks (0) Thanks(0)   Quote intour Quote  Post ReplyReply Direct Link To This Post Posted: 04-March-2009 at 10:12am
In 'settings' have you added you ssl address in the appropriate box?
 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote 313-313 Quote  Post ReplyReply Direct Link To This Post Posted: 05-March-2009 at 11:26pm

here is the screen shot of the configuration screen for ssl. See if it is setup right.




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Post Options Post Options   Thanks (0) Thanks(0)   Quote intour Quote  Post ReplyReply Direct Link To This Post Posted: 06-March-2009 at 2:24am
From your screenshot it appears you have not checked the box that says 'this store uses ssl'
 
If you have a valid ssl certificate then you will need to check this box.
 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote JoltDigital Quote  Post ReplyReply Direct Link To This Post Posted: 06-March-2009 at 6:48am
If you are still having an issue please contact us at support@joltdigital.com or by accessing the live chat buttom on our website.

Edited by JoltDigital - 06-March-2009 at 6:49am
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Post Options Post Options   Thanks (0) Thanks(0)   Quote 313-313 Quote  Post ReplyReply Direct Link To This Post Posted: 06-March-2009 at 9:44am
I will check mark the box and run a credit card to see if it works.I did open a support ticket about two days ago. I haven't heard from tech since yesterday morning . I have also send the above screen shot to tt.

thanks
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Post Options Post Options   Thanks (0) Thanks(0)   Quote JoltDigital Quote  Post ReplyReply Direct Link To This Post Posted: 06-March-2009 at 12:21pm
In your ticket you asked two questions. One was to check the ssl cert on the domain. That was done and found to be ok. Your other question was not clear and we asked for further details so as to understand what you were asking. There were no attachments on the trouble ticket.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote 313-313 Quote  Post ReplyReply Direct Link To This Post Posted: 06-March-2009 at 2:43pm
let me get you email and I will forward the emails that I sent to tt

thankyou

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